Alfred Onofiok

Experience

• 

  Jumia Ghana

  Apr 2018 - Jan 2021

   Ensured safe and reliable vehicles are available to meet operational requirements. Managed and oversaw the effective utilization of the district’s vehicle assets. Conducted fleet evaluations to ensure maintenance standards are met. Ensured maintenance shops are adequately staffed and mechanics are properly trained. Ensured vehicle management systems are effectively utilized. Resolve product or service issues by clarifying customers complaint; determining the cause of the issues; discussing with the customer to find the best solution to resolve any issue; expediting correction or adjustments and following up to ensure the customers satisfaction. Develop good relationships with clients, which lead to additional growth.  Executed and performed cost control, employee development and high training and safety standards. Dealing with all admins related issued to fleet management. Show less

  • Partner services Hub Operation Team Lead / Management

    Jul 2019 - Jan 2021

  • Hub Manager 3PL

    Apr 2018 - Jun 2019
• 

  Jumia Group

  Feb 2021 - now

  • Monitoring logistic operation for displatching items and products across Jumia• Ensure that delivery criteria is met while sorting items and assure highest level of service level is applied• Managing a team of account managers responsible for sorting each good according to its criteria and order delivery• Inspect products while sorting to ensure criteria is met and maintain established SLA• Ensure compliance and follow all safety policies and procedures.• Work closely with supply chain and WH team to assure SLA of product delivery• Understand and provide leadership role and help in facilitating any obstacle met • Implement new tracking system to measure job efficiency and assure orders are sorted and delivered in time• Monitored and maintained inventory levels and ensured that the sorting center was stocked with the necessary supplies.• Oversaw the receiving and shipping of goods and ensured that all items were properly documented and accounted for. Mentor, Coach and train teams on productivity enhancement, processes and ensuring adherence to central guidelines and SOPs - Ensure logistics teams meet all KPIs and operational metrics set for the department..• Monitored and maintained inventory levels and ensured that the sorting center was stocked with the necessary supplies.• Be on ground and ensure best practices are followed in day to day operations- Ensure movement and delivery of goods within SLA within each leg as well as at an overall level Skills: People Management · Performance Improvement · Team Management · Presentation Skills · Analytical Skills · Decision-Making · Problem Solving · Logistics Management · Leadership Show less  Managing 11 Account Managers. Across Tier 1, 2, 3 Ensuring that team has clean queues, meet, or exceed goals as set out by management whiles ensuring FIFO strategy. Monitoring that hub is properly setup, checklist is done, hub agent and DAs trained  Account Managers are enforcing execution of inventory audits and cycle counts report by EoW Ensuring Account Managers meet their KPIs such as ATSR, DSAT, DAPP USAGE, DCC, E2E etc. Hosting weekly calls with Account Managers, training and address operational shortfall.Key Project Hub Expansions across 3PLs and PUS Weekly Training with Account Managers- Logistics Operation and its Management- Leadership and Emotional Intelligence- Queue Management Show less

  • Sorting Center Manager-Jumia Ghana

    Dec 2022 - now

  • Regional Manager -Jumia Ghana

    Feb 2021 - Dec 2022