Harshan M

Experience

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  Microland Limited

  Jun 2021 - Feb 2024

  Digital and Network security Engineer

  • Engaged effectively with technically proficient clients, using clear communication to resolve challenges, and collaborated with IT professionals to drive a 20% increase in cyber security partnerships.• Reduced network downtime by 50% through in-depth analysis and resolution of complex issues, while managing web proxy, reverse proxy, and PAC files to maintain infrastructure security.• Enhanced client satisfaction by transparently managing response times, collaborating with L3 advisors to meet SLAs, and streamlining the technical inquiry process.• Analyzed router and switch logs to identify and resolve issues, improving network stability, reducing recurring incidents by 20%, and enhancing system uptime by 25%. Show less

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  Movate

  Feb 2024 - May 2024

  TAC Engineer

  • Provide advanced technical support for Palo Alto Networks' products, including firewalls, SD-WAN, and security solutions, efficiently diagnosing and resolving complex network and security issues.• Collaborate directly with clients to understand technical challenges, offering clear, actionable solutions while ensuring customer satisfaction through proactive communication and follow-up.• Leverage deep understanding of network security concepts, protocols, and configurations to address and resolve escalated technical problems, ensuring optimal performance of security infrastructure.• Work closely with internal teams, such as product management and engineering, to report recurring issues, provide feedback on product improvements, and assist in developing solutions for high-impact customer cases.• Successfully completed the setup of Prisma Cloud, configuring it through the GUI based on customer requirements, and troubleshooting issues to ensure optimal performance. Show less

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  Prodapt

  May 2024 - now

  DTAC Engineer

  • Collaborated with site technicians to establish physical connections between routers and AT&T internet, ensuring successful integration.• Configured Cisco and MPLS routers, preparing them for production environments by ensuring proper setup and functionality.• Engaged with AT&T clients to gather requirements and prepare configurations tailored to customer needs.• Worked on BGP (Border Gateway Protocol) configurations and managed Autonomous System Numbers (ASNs) for optimal routing and network performance.• Managed router migrations into customer LAN environments, implemented changes in production routers, and resolved issues to ensure seamless production deployment. Show less