Salma El-Saadany

Experience

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  Cairo Camera Rentals

  Dec 2015 - Oct 2017

  Head Of Operations

  Develop and implement equipment and customer data-base solutions in timely mannerLed regular stand-up meetings, events and continuous -improvement projects with measurable goalsBuild customer date-base and conduct a customer satisfaction surveyCoordinate preventative maintenance on existing and new production equipment, including routinecalibrationMaintain good customer relationshipMonitor and manage the inventoryTrain and supervise the new operational specialists

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  Aquad’or

  Oct 2017 - May 2019

  Admin & HR Assistant

  Explain human resources policies and review the Payroll and providing Compensations and Benefits planConduct telephone and onsite exit interviews for all employeesAnswer employee questions during the entrance and exit interview processesSelect and interview candidates for all available positionsAssess employee performance and issue disciplinary noticesEvaluate program performance against expectationsManage operations in accordance with budget requirementsMaintain compliance with company and legal requirementsCultivate a productive leadership team to drive improvementsReview program needs and recruits qualified staff Show less

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  Lux Metal

  Apr 2019 - Jan 2020

  Human Resource Supervisor

  Establish Organizational DesignHR structure and determine the required departments to hire the required positionsBuild all Departments from scratch (Architecture, Finance, and Accounting, Purchasing, Supply ChainInventory, IT, Marketing, Sales)Establish Onboarding and Recruiting ProceduresOutline Regulations for Compliance, Safety, and HealthDetermine Compensation and BenefitsMaintain Employee RelationshipsDevelop Training Programs and Performance Management MethodsBuild blue collars databaseDesign Workload AnalysisDesign Operations Department work process and procedures Show less

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  Roaya IT Solutions

  Feb 2020 - Jul 2021

  Admin & HR Generalist

  Manage all administrative tasks Participate in determining the company goals and objectivesImplement all HR activities such as Payroll, Personnel, Comp. and Bin. Recruitment, Performance Management System and KPIs, etc.Manage the recruitment and selection through the hiring process Plan quarterly and annual performance review sessionsUpdate employee records with new hire information and/or changes in employment statusMaintain organizational charts and detailed job descriptions along with salary recordsForecast hiring needs and ensures the recruitment process runs smoothlyDetermine the right time for build or buy new hires Develop and implement HR policies throughout the organization Show less

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  Alnafitha IT

  Aug 2021 - now

  Presenting and demonstrating Alnafitha’s S services to customers.Build scope of work/low-level technical scope based on the business requirements.Deliver regional technical implementations and solution design within Alnafitha’s services to customers remotely. Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g. Chalk Talks).Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in technology.Deliver solutions-related documentations that could include the scope of work/user manual.Participating in building Alnafitha technical content library. Ex. Knowledge base and other technical contents. Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences events)Mentor other team members on deployed solutions and best practices.Perform other related duties as assigned. Show less Handle company Internal and Outsourcing recruitment process (Screen, filter & conduct Phone screening and face-to-face interviews).Handle Candidates Onboarding Process and provide Orientation Sessions for new hiresSchedule, organize and conduct all types of HR interviews with the related tests and surveys.Build, analyze, and report Database and pipeline of qualified candidates to reach optimum efficiency.Prepare Salary Survey and Job Description for existing and prospective positions.Participate in creating and implementing the Training and Development Plan for the existingemployees.Handle the resignation of existing employees and on-time replacement.Create and implement company Philosophy, Values, and Culture.Organize Internally and Outsourcing Employees EngagementOrganize, and conduct customer Kickoff Meetings and service Orientation SessionsPrepare technical and financial proposals for IT Support and Operations Services according tocustomers’ needs and requirements.Maintain customer and employee relationships.Assist the outsourced employees to engage more in the customer work environmentBuild and maintain employee loyalty by aligning with the HRM best practices.Create employees’ KPIs to align with their job description and customer expectations.Participate in setting the strategy and development for the IT Support and Operations unit Show less Handle company recruitment process (Screen, filter & conduct Phone screening and face-to-face interviews).Schedule, organize, and conduct interviews & related testsHandle candidate's onboarding process.Build Database and pipeline of Qualified candidates according to hiring Needs.Report and analyze our Database to reach optimum efficiency.Supporting in other HR functions when needed.Responsible for preparing Job descriptions for new positions.Handle the resignation of existing employees and on-time replacement.Perform other tasks as assigned. Show less

  • Technical Sales Professional

    Aug 2022 - now

  • Outsourcing Specialist

    Sept 2021 - now

  • Senior Technical Recruiter

    Aug 2021 - Nov 2021