Mary O'Sullivan

Experience

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  Curry College

  Jun 2009 - May 2010

  In charge of AP award winning News Department Submit pieces to Massachusetts Associated Press Broadcasters competitionComprehensive election coverage for 2008 Presidential ElectionContribute to 24 hour a day broadcasts during school year Advise individual residents in personal, social, and academic mattersImplement educational programming to first year studentsBuild community in a First Year Residence HallDocument incidents by enforcing policy Advise Residence Hall Council and implement community building programming Assist Public Safety in upholding college policiesResponsible for signing guests into Residence Halls Ensure safety and well being of residents Work in Banner system for housing and meal purposesHelp with planning of Fall RA training 2009Research and propose an RA Support Group for Fall 2009Contribute to planning and implementation of new programming model for Fall 2009

  • News Director

    Sept 2009 - May 2010

  • Resident Assistant

    Aug 2008 - Apr 2010

  • Student Security Officer

    Oct 2006 - Apr 2010

  • Occupancy Specialist

    Jun 2009 - Jul 2009
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  Caldwell University

  Jul 2011 - Jan 2013

  Graduate Resident Director

  I managed a staff of Resident Assistants, planned training sessions, dealt with incidents and built community.

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  Aim High program Caldwell College

  Jul 2012 - Aug 2012

  Director of Residence Life

  Manage a staff of 5 Resident AssistantsEnsure safety and security of 50 high school students as they take college level coursesSchedule programming and RA training for the month long programOn call for the duration of Aim High programMaintain check in and check out records for students during course of program

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  Johnson & Wales University

  Mar 2014 - Jun 2017

  • Managed 2 Residence Halls with a total population of 1000 students, including Special Interest Housing populations and culinary, international and domestic students• Managed, trained, and evaluated 2 staffs of 10 Resident Assistants, 2 Graduate Assistants, 4 Front Desk Managers and 60 Federal Work Study Desk Assistants • Utilize StarRez to make in-hall room changes, track residential conduct cases, follow-up interactions with residents, and track term check in and check outs to maintain accurate daily occupancy• Utilized School Dude daily to report and track all maintenance issues • Maintained an annual programming budget of $2,500.00 per residence hall • Participated in a duty rotation responsible for 2 campuses and 3,000+ residential students• Responsible for hearing low to mid-level conduct cases, facilitating educational conversations to help students realize the repercussions of their choices Show less

  • Area Coordinator

    Jul 2015 - Jun 2017

  • Residence Director

    Mar 2014 - Jun 2017
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  University of Colorado Boulder

  Jul 2017 - Jun 2020

  Hall Director

  Managed two residence halls housing 540 students while overseeing administrative operations including openings and closings, room occupancy/billing. Recruited, hired, trained, and supervised 19 Resident Assistants. Worked with students to develop initiatives for peer learning

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  Evolve

  Jul 2021 - May 2023

  Manager, Guest Experience

  Provided individual coaching and development for Guest Experience Associates, Booking Management Advisors, and Trust & Safety Advisors. Mastery level proficiency in Motivational Interviewing, with experience building meaningful relationships across a wide spectrum of identities. Incorporates team-building exercises in team meetings to develop team rapport and boost overall morale. Experienced in developing and preparing direct reports for leadership positions, using career coaching skills including resume reviews, mock interviewing, and identifying opportunities for professional development. Show less

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  PSA Security Network

  Aug 2023 - now

  Manager of Learning & Development

  In this role, I oversee the learning and development initiatives within PSA, manage the PSA University learning management system (LMS), coordinate and manage in-person education events, and lead project management efforts for learning initiatives. I'm responsible for ensuring the effective design, delivery, and evaluation of learning initiatives that support the professional growth and development of PSA members and employees.