Jay Carter

Experience

• 

  National Communications Network

  Aug 2010 - May 2013

  Webmaster

  -Designed and maintained the company's website and all social media platforms including Facebook, Twitter, YouTube etc.-Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

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  Giftland OfficeMax

  Jun 2013 - Jul 2015

  IT Support Technician

  •Responsible for installation, maintenance and upgrading of any IT hardware or software •Provide 1st line technical support; answering support queries via phone and email•Maintain a high degree of customer service for all support queries and adhere to all service management principles•Troubleshoot system and network problems, diagnose and solve hardware/software faults•Set up new user accounts and deal with password issues•Train clients to use new systems or software applications Show less

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  Muneshwers Limited

  Jul 2015 - May 2017

  Systems & Network Administrator

  • Install and support the company’s servers, network infrastructure and associated devices and software• Administer servers, storage devices, client systems, printers, network devices, software deployment, security updates and patches• Maintain system integrity and security• Troubleshoot technical problems affecting the IT infrastructure and implement solutions• Make recommendations for future upgrades• Install and maintain LANs, WANs, network segments, Internet and Intranet systems• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network issues and escalating problems to vendors• Secure the network by developing access, monitoring and control; and maintaining documentation• Management of the Internet bandwidth and monitoring of network traffic• Maintain up-to-date information on network equipment, software licenses and other relevant data to improve overall system availability. Show less

• 

  V75 Inc.

  May 2017 - Jul 2020

  Systems Engineer
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  MaxSold

  May 2021 - Jul 2022

  LAMP Stack Developer

  • Developed, documented, and maintained web applications and applications using PHP (CodeIgniter, Laravel, Phalcon, Angular etc.) and in-house application frameworks• Coded advanced-level in house programs and design enhancements for existing applications• Developed an in-house CRM using LAMP to allow for easier personalization for company use, eventually leading to a reduction in annual costs.• Assisted, and at times take lead on the design and implementation of features to new and existing products• Collaborated with 6 other developers in 3 countries in an agile team to create rapid prototypes• Troubleshooted and resolved issues in the development, test and production environments• Coordinated with a fully remote team, working across time zones, cultures, and language barriers Show less

• 

  Potsalt Media & Communications

  Apr 2022 - now

  Co-Owner

  Potsalt Media & Communications is a Guyanese-owned platform rich with local content, providing the ideal marketing opportunities for our clients to reach their target audience.Our content ideas are fresh, unique, entertaining, and to a much greater extent, they educate and empower. We specialise in writing feature articles and press releases, video production, event coverage and brand creation and more.

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  CareMaster

  Jul 2022 - Oct 2022

  Software Engineer

  STACK (LARAVEL, VUE)• Assist in the development and maintenance of software • Develop front end website architecture using Vue 3• Designing and developing APIs using Laravel • Develop back-end website applications • Create prototypes for client engagements. • Design, code, and test technical solutions. • Identify system deficiencies and recommend solutions.• Create unit tests to cover work completed.

• 

  1nHealth

  Nov 2022 - now

  - Ensure that technical requirements are clearly defined and aligned with business goals- Create and manage a roadmap that reflects the technical needs and milestones of the product- Ensure that the product is built according to technical specifications and address any technical challenges- Communicate the strategic vision and plan to stakeholders- Facilitate the creation and maintenance of proper product documentation

  • Technical Product Manager

    Oct 2024 - now

  • Software Engineer

    Nov 2022 - Oct 2024