Stephen Yeiser, AIC, CCP

Experience

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  Sharp Residential Builders/Developers

  May 2006 - Jul 2008

  Warranty Manager

  Construction and Warranty Manager for regional new home builder.

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  SERVPRO of North Atlanta/Buckhead

  Aug 2008 - Apr 2010

  Project Manager

  Project Estimator

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  COUNTRY Financial®

  Oct 2008 - Apr 2010

  Insurance Agent

  Agency Owner

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  ESIS, Inc.

  Aug 2011 - Mar 2013

  Claims Representative

  Third Party claims adjustment of general liability claims. Here I developed a nationwide database of plumbing codes which lead to a 90% increase in arbitration wins.

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  Chubb NA

  Mar 2013 - Dec 2016

  Senior Claims Specialist

   Investigated and settled claims with up to $500,000 company exposure promptly, equitably and within established best practice guidelines. Developed a concentration and specialization in Builder’s Risk policy claims. Advised other team members and management in regard to Builder’s Risk claim handling. Orchestrated adjusting firms, engineers, building consultants, forensic accountants, attorneys and other personnel to assure a complete investigation and correct coverage decisions, protection of claim file integrity and prevention of leakage. Contacted, interviewed and obtained statements from insureds, adjusters, claimants, witnesses, etc. to secure necessary claim information. Evaluated facts supplied during investigation to policy interpretation and application in order to reach accurate coverage decisions timely. Drafted coverage letters including Declination of Coverage and Reservation of Rights frequently, accurately, and in accordance with applicable jurisdiction. Provided management with quarterly reports and Claim Loss Reports, investigation, and settlements and other reports as warranted. Set reserves within authority limits and recommended reserve changes. Assisted Claim Director, Vice President and overall property tower in developing methods and improvements for the internal claims processes and procedures. Obtained proofs of loss and issued company drafts in payments for claims under granted authority.  Provided exemplary customer service and communication as evidenced in customer and Broker communications leading to better Underwriter, Broker and Client relations and retention. Show less

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  Maxum Specialty Insurance Group

  Dec 2016 - Aug 2017

  Sr. Claims Specialist

  Reporting to SVP, Head of Claims, I execute the examination and handling of Program and Bound Property insurance as well as Motor Truck Cargo claims. Oversight of claim file expenses. Retention of various experts, attorneys, and consultants in order to assure accurate and timely outcomes in the adjustment process. I evaluate coverage, and effectively write coverage communications to the insured, brokers and agents. I also function as a liason between internal and external business partners to protect and grow the overall abilities of the organization. Show less

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  The Hartford

  Aug 2017 - now

  Claim Manager - Property Major Case

  I led the Maxum and Navigators Property Claims team through the integration into The Hartford after Maxum's acquisition in August of 2016 and Navigators' acquisition in June of 2019. My team of adjusters handles Property and Inland Marine claims in the E & S space. Iam responsible for reporting a s presenting to Senior Leadership along with all customers both internal and external, review and approval of the team's coverage letters, with authority of $1,000,000.