Vincent Bellamy

Experience

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  CAP INFO

  Feb 2004 - Jun 2006

  IT Sale Representative

  Job Description :- Build and maintain relationship by phone calls, letters, e-mails, and door to door- Provide accurate IT solutions and software updates for professional customers- Edit PowerPoint presentations and prepare software demonstrations- Organize and provide training about technical software- Participate in marketing events and professional meetings- Maintenance of computers and networks, software and antivirus- Database entry of new and existing customersAchievements :- Identified new customers and generate leads- Sort and refresh Customer Relationship Management database- Improve customer relationships Show less

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  Xerox

  Aug 2006 - Dec 2007

  IT Technician Support Agent

  Job Description :- Manage a team of 10 people as “Standing Team Leader” role- Provide high quality customer service (troubleshoot or escalate complaints)- Solve problems on multifunctional Xerox machines or send an engineer on site- Train new employees and prepare training documentation Achievements :- Reach target of average rate of incoming calls- Creation of technical process documents for new employees (approved by management)- Success in Standing Team Leader role Show less

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  Stream Global Services

  Jun 2009 - Aug 2010

  Salesforce CRM – Analyst / Technical Sale

  Job Description :- Provide high quality customer service regarding Salesforce survey targets- Upsell Salesforce licenses identifying customer needs - Emails/calls in French/English for Premier Customers- Log cases into Salesforce from incoming calls regarding the service-level target- Solve Salesforce CRM issueAchievements :- Identified unlimited upsell opportunities- Achieved over 8/10 survey target- Closed 100% opened ticket or escalated to higher level

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  IBM

  Aug 2010 - now

  IBM – Sales Executive/Account Manager

  Job Description :- Own and manage Key Accounts in Industry sector (12 M$)- Generate software licenses reinstatement pipeline for the French market (winback deals)- Develop existing relationships with customers and business partners and negotiate- Organize calls with customers, sales teams, and Business Partners- Analyze revenue to provide discounts for important deals and request quotes- Read contracts, send quotes, book purchase orders within timeframe- Create Excel files to provide clear overview of complex deals- Weekly forecast reviews with management and win plan to close quarters- Deal with CRM and provide clear overview for the management forecastAchievements :- Reinstatement target 2M$/Year : FY 2010 : Q4 = 93% – FY 2011: Q1 = 105%, Q2 = 240%, Q3 = 370%, Q4 = 295%- Renewal target 5M to 16M$/Year : FY 2012 : Q1=96 %, Q2 = 82%, Q3 = 94%, Q4 = 110% – FY 2013 : Q1 = 101%, Q2 = 91%, Q3 = 74%, Q4 = 100% Show less