Bart Van Wayenbergh

Experience

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  Cegeka

  Mar 2010 - Oct 2016

  - Providing support to end users on Wintel & AS400 applications· Preparing new desktops & laptops and installing the required applications· Doing Daily Checks on hardware, backups, tapehandling, user account control· Working closely together with the ITLM and our projectengineer· Creating awareness of phishing or spearphishing attempts to the users· Creating procedures on softwareinstallations and new checks demanded by the business socolleagues can easily replicate the actions.- Close communication with RBS HQ in the UK Show less - Handling incidents which can not be solved by 1st line engineers· Assisting our 3rd line engineers with projects· Provide input in improving the current environment· Documenting procedures to softwarerelated issues or installations of dedicated softwarecan be performed a lot easier for the future.· Carrying endresponsibility to the customer· Assist anylising requirements for the workenvironment of the customer (e.g. Windows 7rollout)- Hardware & inventory management on site. Show less

  • Technical Support Center Coordination

    Jan 2016 - Oct 2016

  • On site Support Engineer @ Royal Bank of Scotland (RBS)

    Jul 2014 - Dec 2015

  • Cegeka Onsite Support Engineer - Customer Eurostation

    Mar 2012 - Jun 2014

  • Cegeka (Ex A.N.E.) Helpdesk - Support Engineer

    Mar 2010 - Mar 2012
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  Top Brands (Pizza Hut, Paul, Wasbar)

  Oct 2016 - Nov 2017

  System Support Manager

  • Providing user IT Support and MS Navision in stores• Troubleshooting & maintaining servers and applications• Buying hardware for stores and HQ• Working together with a very close IT-team and talk through future IT-plans• Setting up inventory per unit, creating network layouts in MS Visio and keep up to date• Setting up monitoring for stores and servers (PRTG)• On site visits and verify IT material if improvements can be done or items be replaced• Creating users, devices, Line groups, Hunt groups in Cisco Unity Call Manager• Creating and configuring images for new desktops, laptops and cashier terminals• Documenting of processes, installations and flows• Telephony inventory for HQ and Units & Cooperation together with Proximus• Project for GKS-Systems with FOD for the 'white cashiers' Show less

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  Cheops Technology nv/sa

  Nov 2017 - Oct 2020

  System Engineer
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  Wolters Kluwer

  Feb 2018 - Oct 2020

  GBS - Infrastructure End User Computing (For Cheops)

  The team I work in is a link between the Infrastructure team and the Servicedesk (Tech_Bar).We find and work out solutions for 650 users and about 800 client devices.What do I do? • Assist first line colleagues on tasks and incidents they are unable to solve and look for a proactive approach if possible• Work out ideas on how to improve our ticketting tool Servicenow, from an IT Agent perspective aswell as from a user perspective• Group Policies Management from creation to testing and end up putting into production• Patchmanagement for our clients through WSUS & Res Automation Manager• Configuration and management of software installations in Res Automation Manager• Configuration and management from client deployments through Microsoft Deployment Tool• Assist on choosing new hardware for our end users• Write communications for colleagues and end users to inform them about upcoming changes or when there is a general issue going on• Write manuals for end users and colleagues• Document processes and installations up keep the information up to date at all times. • Working through ITIL principles• Keep the inventory as good as possible up to date in every linked tool (Servicenow, Res Automation Manager, Mcafee Epo, Active Directory)• Workied out projects, Example OneDrive Migration, Yammer Migration, Windowsupgrade W7-W10, W10 1607/1709/1803 -> 1809,…• Try to automate where possible (user creations, installations, deployments, querywith PS, ..)• Manage users, groups, call groups and members in Lync Server• Configuring & maintaining Evoko Room Manager (add/remove/update Evoko’s)• Having all our clients encrypted with Mcafee EPO & management of theEPO portal.• Work on compliancy of every client device• So much more.. Show less

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  Wolters Kluwer Belgium

  Oct 2020 - now

  GBS - Technical Lead Workplace Technology Belgium

  Projects• Full responsibility from resource allocation materials & people and stakeholders for refurbs & moves and technical implementation from Workplace technology side, media requirements and technical aspects, based on project requirements• Initial calls for Uniflow Online for requirements gathering for Benelux perspective• Workspace optimalization all offices• Meeting room upgrades with new media• Global AD Migration• Yearly windows upgrades rollout• Yearly True-Up on O365 license usage and map to business units and validate usageProcesswork• Center Of Excellence Processes Pilot• Device refresh process from intake to end up to handoff laptop• Booking page technology for device refresh support• Collaboration on global standardization & collating information through survey• ISO27001 Certification Workplace Technology TasksTeam management• Guidance and follow up SLA’s• Resource allocation operational and projectwork• Validation of CVs & interviews for new colleaguesCommunication• Communicate to end users about projects & operations• Provide FAQ’s to the end user• Assist on global communication for Dutch text validation & correctionsReporting• Provide reporting for BRM’s on operations• Generation reporting on device refresh status• Voice of the customer analysis & follow upOperational• Assist & train colleagues from 1st & 2nd line • Colleague training• Servicenow Form consolidation & optimizing forms• Active Directory Management• Group Policy Management from creation of the policy, test in the test environment and eventual rollout in production• Patch management for user devices through WSUS and RES Automation Manager• Configuration and management of client device deployments through Microsoft Deployment Tool• Configuration and management of software installations through RES Automation Manager• Compliancy alignment & remediation• Setup and support Logitech Meeting Room devices.• Automate where possible Show less