Patrick Zimmerman

Experience

• 

  160th Signal Brigade

  Jan 2012 - Jan 2013

  Information Technology Operations Manager

  - Achieved remarkable results and demonstrated exceptional leadership. Ensured monthly rekeying of 30 COMSEC devices at Camp Arifjan with less than 1% outage due to COMSEC loss during changeovers. Showcased technical proficiency by leading and training soldiers outside my MOS, effectively managing tasks and meeting deadlines ahead of schedule.- Selected as Platoon Sergeant for over 3 months, exhibited sound judgment and decision-making skills. Conducting mock boards, one soldier won Brigade Soldier of the Quarter and one NCO became promotable. Coordinating with civilian contractors, I provided weekly training, enhancing proficiency and reducing ticket resolution time by 50%.- Maintaining 100% accountability of equipment valued at $600,000+ in Camp Arifjan, coordinated the reallocation of 50 network equipment pieces, worth $300,000+, on short notice without losses. Processed and managed 4500+ Information Assurance tickets, reducing turnaround time from 20 to 6 days. Selected as IA technical manager over 6 other candidates.- As a dedicated leader, managed two helpdesk sections supporting 25,000+ personnel. Overseen by me, 20 civilians and 30 soldiers provided installation, operation, maintenance, and Level-I repair of automation equipment. I offered automation support to CFLCC and ASG-KU, handling user account creation and deletion, troubleshooting NIPR and SIPR connectivity, and managing the remedy ticket database. Oversaw networking equipment valued at $600,000+.- These experiences equipped me with valuable skills and a proven track record of success. Ready to bring leadership, technical proficiency, and commitment to excellence to the civilian workforce. Show less

• 

  United States Army Ordnance Electronics Maintenance Training Department (OEMTD)

  Jan 2013 - Jan 2016

  Senior Instructional Facilitator

  - Instructed and trained military personnel, Initial Entry Training (IET) and MOS-T Soldiers in the installation and repair of complex electronic and cryptographic equipment, circuit analysis, and troubleshooting procedures. Managed a fleet of government vehicles consisting of six 12 passenger vans, 1 5-ton truck, and seven 75 mm cannons valued more than $500k; accountable for all classroom safety, policy and doctrine compliance.- Conducted a self-study program to improve ASVAB/AFQT scores; increased GT score from 105 to 118 and improved all other scores by 10 to 15 points.- Provided complete personnel support in all areas to include operational plan interpretation, execution of specific directives and initiatives, resource allocation, utilization of electronic databases for collection of information and regulatory documentation, and procedural plans for the most efficient use of organization resources and personnel.- Maintained administrative records pertaining to student personnel, counseled students on career development, and updated lesson plans and training materials to reflect changes in emerging technologies. - Administered exams and accountable for over $1 million worth of radio, Communications Security (COMSEC) and automations equipment within the classrooms.- Created an Independent Development Plan (IDP) database for the Ordnance Electronic Maintenance Training Department resulting in a streamlined approach for tracking instructor levels.- Worked directly with the Division Chief to successfully schedule the 94E Radio and COMSEC Repair Course training through ATTRS for Fiscal Year 2016, 2017, and 2018.- Coordinated with Army Enterprise and ISD to execute the life cycle of 11 network stations; completed upgrades with only 24 hours of down time and zero deficiencies. Show less

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  Defense Intelligence Agency

  Jan 2016 - Nov 2017

  Information Technology Operations Project Manager

  - Served as Operations NCOIC of the Technical Control Facility (TCF) at the Defense Intelligence Agency (DIA) Headquarters establishing workload, work schedules, and repair priorities for the facility. Assisted with installation, operation, and maintenance of communication circuits and cryptographic equipment supporting the Secretary of Defense, Joint Chiefs of Staff, and 16.5K Intelligence Community (IC) customers and various sites worldwide.- Served as TCF Network Operations (NETOPS) NCOIC; ensured 99.9% Joint Worldwide Intelligence Communication System (JWICS) availability to more than 16.5k customers around the world.- Developed and implemented a plan to upgrade more than 130 Tactical Local Area Network Encryptors (TACLANEs) at 65 geographically separated sites within the National Capital Region (NCR); planned, coordinated, and conducted replacement or software upgrade of 30 additional TACLANEs at 15 Defense Attach Offices (DAOs) across three Continents.- Interpreted and developed general policy direction for application on an organization-wide basis and conducted oversight reviews on the effectiveness of programs and practices within the lower echelon and supported organizations.- Ensured all repair functions performed were in compliance with Army and National Security Agency Communications Security and Controlled Cryptographic Item specifications and policies. - Restored crucial services remotely to Defense Intelligence Agency Liaison (DIAL) Canberra; presented a Coin of Excellence by the Command Senior Enlisted Leader for swift and decisive action to restore services.- Coordinated with Joint Service Provider (JSP) Pentagon to transfer the last remaining Legacy FASTLANE off the network; transferred over 150 TACLANEs from a legacy monitoring system to the enterprise GEM-X on NIPR, SIPR, and JWICS. Show less

• 

  10th Mountain Division, United States Army

  Nov 2017 - Nov 2021

  - Served as the First Sergeant of a Field Maintenance Company in a Brigade Support Battalion of a Light Infantry Brigade Combat Team; additionally served as a Senior Enlisted Advisor to the Company Commander.- Managed, supervised, and maintained physical fitness administrative data, weapons, qualifications, 350-1 training, Defense Training Management System (DTMS), Government Travel Credit Card (GTCC)/Defense Travel System (DTS), medical readiness, promotions and reductions, Army Programs, schools, and professional development of 100 personnel across 18 military occupational specialties. - Managed the accountability, storage and safeguarding of equipment and supplies valued over $32 million.- Balanced administration and maintenance operations during high operations tempo resulting in an 87% Status of Resources and Training (SORTs) and 90% Operational Readiness.- Mentored young officers and NCOs in property accountability procedures; led to $100k reduction in shortages and improved performance in the Command Supply Discipline Program (CSDP).- Ensured the operational readiness, professional development, medical readiness, and worldwide deployability of four Officers, four Warrant Officers, 79 Soldiers and their Families.- Developed a barracks management plan that led to commendable recognition during a Department of the Army Inspector General (IG) barracks inspection.- Integrated Unit Mobility Equipment (UME) contractors into the Battalion Maintenance Program; resulted in maintaining a 97% Battalion operational readiness rate. Show less - Successfully managed the maintenance of over 3,000 end-user electronics, ensuring their optimal performance and availability. By implementing efficient maintenance processes and procedures, effectively addressed issues and minimized downtime, resulting in increased productivity and customer satisfaction.- Implemented comprehensive training programs aimed at increasing repair efficiency and reducing turnaround time. By equipping technicians with advanced repair techniques and troubleshooting skills, significantly improved the speed and accuracy of repairs. This training initiative resulted in reduced repair time, enhanced productivity, and cost savings for the organization.- Pioneered the development of a highly efficient Work Order tracking program for the Communications and Electronics Maintenance shop. This resulted in an impressive 90% reduction in research and archiving efforts across thousands of work orders.- Implemented robust data tracking and analysis systems to monitor key metrics. These systems enabled data-driven decision-making and facilitated strategic planning for executive leadership.- Conducting continuous comprehensive analysis of operational needs, including project plans, delivery schedules, and resource requirements, increased equipment availability to thousands of customers. Developed and implemented effective project management strategies, optimizing planning, scheduling, logistics, personnel allocation, and quality control measures.- Conducted a comprehensive analysis of operational needs, including project plans, delivery schedules, and resource requirements.- Planned, coordinated, and oversaw the management of shop operations, PMCS, Quality Assurance and Quality Control (QA/QC), scheduled services, and unscheduled services.- Ensured the 1st Brigade Combat Team (BCT) constantly maintained a ready now posture; maintained a 98% operational readiness rate for C&E equipment. Show less

  • Sr. Logistics Operations Supervisor - Company First Sergeant

    Sept 2019 - Nov 2021

  • Electronics Maintenance Shop Foreman

    Nov 2017 - Sept 2019
• 

  1st Theater Sustainment Command

  Oct 2021 - Mar 2024

  Sr. Maintenance Operations Manager

  - Served as the Operations Sergeant of a Maintenance Readiness Section, 1st Theater Sustainment Command; monitored the full spectrum of maintenance activities within the Southwest-Asia Theater; supervised accountability of equipment valued at $310k.- Analyzed and evaluated the maintenance posture of nine countries in the United States Army Central (USARCENT) area of responsibility; conducted trend analysis, identified, and resolved theater equipment maintenance issues. - Trained over 15 Maintenance Management Branch (MMB) Soldiers on the Army Vantage analytics platform which reduced production of routine reports by 30%.- Developed and implemented multiple systems to extract data from Global Combat Support System-Army GCSS-A reports which enabled leaders to make decisions for Theatre Maintenance based on real time data, trend analysis, and forecasts for future requirements.- Monitored over 290 Unit Identification Codes (UICs) compliance within Test, Measurement, and Diagnostic Equipment (TMDE); developed working actions for capability reductions and briefed the Theater Sustainment Command (TSC) Commanding General (CG).- Tracked operational readiness trends of over 14k Critical systems to provide commanders with accurate and timely combat readiness data and analysis statistics. - Managed the oversight of theater HQDA directed upgrades to Logistics Information Systems (LIS); directed eight Space and Missile System Organizations (SASMOs) through time sensitive updates.- Provided critical guidance and coordination during the consolidation of two TMDE Labs into one Army Tactical Support Team (ATST), resulting in the development of one of the largest ATSTs in the Army. Show less

• 

  Minim

  Aug 2023 - Dec 2023

  Business Analyst, Military Fellowship
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  The Logistics Company

  Feb 2024 - Aug 2024

  • Production Control Supervisor

    Mar 2024 - Aug 2024

  • Production Control Clerk

    Feb 2024 - Mar 2024
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  US Army

  Aug 2024 - now

  Operations Specialist