Thomas Burrows-Holmes

Education

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  Remit Training

  2019 - 2021

  Level 3 Diploma Customer Service Specialist Pass

  • Customer Journey, Customer Expectations, Customer Loyalty• Organisation Structure in delivering customer service• Business Environment & Culture• Maintaining positive customer relationships in difficult situations• Taking responsibility for customer issues• Influencing factors to your organisation• Business strategy• Collaborate with other departments• Responsibilities and accountability in dealing with issues• Understanding brand• Balancing Customer &… Show more • Customer Journey, Customer Expectations, Customer Loyalty• Organisation Structure in delivering customer service• Business Environment & Culture• Maintaining positive customer relationships in difficult situations• Taking responsibility for customer issues• Influencing factors to your organisation• Business strategy• Collaborate with other departments• Responsibilities and accountability in dealing with issues• Understanding brand• Balancing Customer & business needs• Service level agreement & your organisation• Structuring an improvement proposal• Effective workplace coaching• Effective action planning Show less

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  Basingstoke College of Technology

  2016 - 2017

  Level 3 Diploma Hospitality & Events Management Distinction

  • Providing Customer Service in Hospitality • Principles of Supervising Customer Service Performance in Hospitality • Finance Control in Hospitality • Marketing for Hospitality • Personal Selling & Promotional Skills for Hospitality

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  Basingstoke College of Technology

  2017 - 2018

  Level 3 Extended Diploma Hospitality & Events Management Distinction Merit

  • Human Resources in Hospitality • Events Organisation in Hospitality • Planning & Managing a Hospitality Event • Accommodation Operations in Hospitality • Personal & Professional Development in Hospitality

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  The Willink School

  2010 - 2016

  GCSE’S

  • Statistics – A• Food & Nutrition – A• ICT– A• Science – B• Additional Science – B• Business Studies – C• Math’s – C• English – C• Religious Education – D• German - D