Timileyin Adefare

Experience

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  Federal Ministry of Work and Infrastructure

  Sept 2018 - Dec 2018

  Technical Engineer and Electrical Installation

  Electrical repairs and Wiring Installation

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  Sterling Bank Plc

  Aug 2019 - Jan 2020

  Enterprise Application Management End User Technical Support

  Participated in bug-fixing, debugging, and supporting the Unit testing deployment. I manage active directory.As the front end manager of the bank's mobile transaction applications onebank/onepay, where I check users' unique requests from customers who are having problems with their profile on the application.Support the software development teams in the implementation of lifecycle infrastructure solutions and documentation of operation in other to meet quality and standards.2nd level Tech support and resolution. I provide quality assurance for change features, which are post implementation review before applications are deployed to live servers.Play the Operational Role by troubleshooting issues in development systems and Update of configuration management tools, code, and modules to streamline implementation and supportability. Assisted in software continuity and software availabilityParticipated and learned a lot about data modeling in relational database systems. We utilize Oracle, MySQL and SSMS almost exclusively.Extensive use of SQL server management to generate data on request for dormant and inactive accounts, as well as PI account types based on the category from which the request comes. Show less

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  REVON Integrated

  Dec 2019 - Oct 2021

  Co-Founder

  Architect and own feature Web Development from design, to implementation, to deployment | Enjoy being involved in all aspects of Product development | IT personnel | Mission-driven, collaborative and empathetic | Eager to share expertise and open to learn new technologies.

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  Gateway Global Hub Limited

  Apr 2020 - now

  Co-Founder

  Product development, IT personnel, mission-driven, collaborative, and empathetic. Willing to share knowledge and learn new technologies.

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  MainOne

  Feb 2022 - Jun 2023

  Network Operations Support Engineer

  Faults resolution, troubleshooting and provisioning of technical support for field engineers and client's engineer.Operational maintenance of optical fiber links on the network (Sub-marine fiber link from Sexial - Portugal to Lagos - Nigeria and Accra - Ghana.Monitoring and management of mainone fiber backhaul network and microwave links.Assisted to Identify and provide first line support on all faults on the organization's network in accordance with the company's standard operating procedure for fault escalation and management.Ensured proper technical documentation of all network events throughout lifecycle operations.Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events using standard operating procedures.Opening and closing of fault tickets with detail updates, alarm analysis and comprehensive RCA. Ensure all customer SLAs are met. Show less

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  Microsoft

  Jul 2023 - now

  Azure App Service Support Engineer

  Delivery partner and support professional for Azure resources. The role involves being the technical point of contact and engagement for the following support areas:Availability and performance of app service resourcesConfiguration and management of Azure application instancesAuthentication and authorizationAzure networking includes virtual networks (VNets), hybrid connections, site-to-site VPNs, and point-to-site VPN connections.Azure App Service Domain and Azure DNSContainer Apps.Azure container instancesWeb app for containers.Static web application. Show less

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  Tek Experts

  Jul 2023 - now

  Cloud Support Specialist

  Assisted customers with hybrid setups for applications to connect to databases hosted on premises using an Azure hybrid connection.Review all cases related to Azure App Service (web app) and Azure Apps service plans, troubleshooting errors or issues on the platform, and not issues related to customer code.Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating with all parties involved.Integrate additional Azure resources, such as an application gateway, traffic manager private endpoints, etc., with the app service. The majority of customers have complex infrastructures, and app services rely on resources like the application gateway for security and load balancing and the traffic manager for failover, redundancy, and load balancing.Assisted as the technical support professional point of contact, to provide Azure App service customers with advanced technical troubleshooting and problem-solving solutions. Show less