Alexandra Hawley

Experience

• 

  Barnes and Noble

  Aug 2016 - May 2017

  Sales Associate

  • Provided professional and friendly customer service• Greeted customers and established product needs while providing recommendations.• Customer Service advisor and merchandise consultant• Processed accurate sales and return transactions• Communicated low stock levels to managers to ensure inventory replenishment• Maintained a friendly environment while straightening bookcases, accurate prices, and appropriate stock levels• Protected company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories Show less

• 

  Macy's

  May 2017 - Apr 2020

  Team Member

  • Managed multiple teams throughout the holiday season• Provided exceptional customer experience by ensuring the customer is always the priority • Performed sales support functions related to POS procedures• Maintained department recovery standards, including fitting room • Processed accurate sales and return transactions• Placed sensors on goods according to MSS standards.• Hung or folded merchandise and place on racks to be taken to the selling floor.• Managed price change process on all sales floor merchandise.• Maintained store cleanliness standards, including cash wrap and back office as needed• Adhered to Asset Protection, involving inventory control and compliance procedures Show less

• 

  Managed Health Care Associates, Inc.

  May 2020 - now

  - Managment, support, and coaching of Team Leads and the entire Membership team- Manages and trains Membership team on presenting and analyzing Lean Daily Management metrics- Conducts cause-and-effect exercises to investigate root causes for obstacles and pain points for the Membership Team- Received Value Stream Mapping training and participated in building current and future states in an Operations VSM- Ensuring the Team Leads set objectives, priorities, and actions of their teams- Working collaboratively across Internal Business Units and External Business Partners to ensure eligibility rosters are received and processed timely as well as accurately analyzed- Ensuring that the team enters all new members and changes into the internal application in an accurate and timely fashion- Working collaboratively with Team Leads and cross-functional departments including Sales, Reconciliation, and Vendor Data to track and resolve member related issues in a timely fashion- Ensuring timely follow-ups with Business Partners on notifications attaching members to contracts- Admin of Remedyforce, communicating issues, and new requirements to Nimbus- Ensuring timely processing of Wholesaler Rosters and follow-up with Wholesalers on discrepancies via a roster audit process- Managing and tracking of escalated issues- Second level of escalation for issue resolution for member onboarding/eligibility issues- Managing monthly Diagnostic Reports- Maintaining up to date SOPs- Managing the creation of the Membership Performance Metrics- Ensuring policies and procedures are followed- Assist Director with managing IT Strategic goals and other projects- Management of Contract Change Report distribution to Business Partners Show less - Responsible for the training and onboarding of new Membership Analysts - Create and maintain all Member Onboarding SOP’s - Coordinate with Membership Analysts to identify, track, and resolve issues that are global in nature - Respond to escalated inquiries/requests from the Sales teams regarding member onboarding, member changes, and Wholesaler/Distributors additions/deletions - Manage and maintain Remedyforce system which contains records and follow-up activities for open and resolved discrepancies - Produce ad hoc reports and summarize findings and trends in onboarding data as requested by management and other internal departments - Perform routine audits on member additions/changes, Wholesaler/Distributor rosters, and Remedyforce issues to ensure issues are being resolved in a timely manner between MHA operating units and External Business Partners - Coordinate with IT Team to resolve system issues impacting member information display internal systems- Generate reports using standard queries to analyze and identify member onboarding and changes issues, and work with internal teams and Wholesaler/Distributors to resolve discrepancies in a timely fashion - Coordinate with the Reconciliation team to ensure members are receiving correct pricing once Wholesaler/Distributor has confirmed account linkage to facilities member’s access to contract pricing and resolve any pricing delays and vendor blocks Show less • Work on the MHA Covid-19 Vaccine team to coordinate critical collection of pharmacy information, distribute order and allocation daily reports, review demand plans for vaccine ordering, and manage the review and collection of CDC required Attestations for pharmacies• Coordinate, format, and distribute weekly membership update reports to external vendor partners• Enter new member data and updates to existing members in Midas• Scan critical documents to member profiles within Midas• Review critical documents submitted by Personal Account Representatives (PARs) for accuracy and completeness to ensure adherence to MHA internal policies and procedures• Compile and send daily new members and member changes to Vendor Analysts and Reconciliation Team• Send formal member on-boarding notifications to wholesaler/distributor business partners with required documentation• Maintain Membership submission tracker and ensure completeness• Assist with review and resolution of monthly Diagnostic Reports• Support ad-hoc projects and tasks as required• Assist with notification and issue resolution for internal applications• Review and analyze Wholesaler/Distributor Roster Audits• Review and Maintain Remedy Upserts• Manage Monthly Metrics practices throughout Membership team and train team on process and updates• Assist with ensuring members are properly linked to respective wholesaler/distributor business partners and resolving any linkage issues Show less

  • Membership Manager

    Jul 2023 - now

  • Team Lead, Member Onboarding

    Dec 2022 - Jul 2023

  • Membership Analyst

    May 2020 - Dec 2022