Rosella McGeehon

Experience

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  Allstate

  Nov 2008 - Nov 2019

  Quality Assurance Quality Control

  - Performed review of the dispatch system for fifteen states to identify more efficient ways to inspect vehicles creating capacity for each market. Point of contact for the auto field adjusters, claim owners, and body shops to resolve complex issues related to schedules and auto inspections. - Performed clerical duties: filing paper documents, daily email/ calendar management, data entry, word processing, payment handling, receiving inbound/outbound phone calls from customers, body shops, claims staff, and attorneys, obtained state-specific documents to comply with company processes and quality standards. - Trained new employees, conducted team calibration meetings, and provided backup support functions. - Filed initial loss reports for auto and property claims using innovative technology, scheduled vehicle inspections and submitted claim payments, answered inbound telephone inquiries, and applied industry knowledge towards resolution. - Closely worked with leadership by providing necessary feedback on quality scoreboards for the team, utilized Excel programs to monitor trend analysis and reports, performed coaching sessions to include corrective measures and follow-up sessions, and conducted weekly calibration team meetings. Show less

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  City of Tempe

  Mar 2020 - now

  Disposition Records Specialist - Police Department

  - Strong filling and organizational skills. Experience with Microsoft programs and web-based applications such as RMS, ADRS, CMS, SIRE, ICIS, and OnBase. - Gained knowledge of how police departments interact and work with various agencies such as Maricopa County Attorney's Office, Department of Public Safety, and Tempe City Court to bring a case to completion. - Support the accuracy of the criminal history information by updating unrecorded dispositions that originated with Tempe PD. Research through Arizona criminal history reports by using databases to ensure the proper entity has correctly dispositioned charges and information. - Creation of disposition instruction manual for best practices in ensuring dispositions are accurately captured at the time of sentencing. - Assisted in digitizing paperwork in OnBase such as arrest, accident reports, and general offense records to be made available should there be a disposition challenge, background checks, and for records purposes. - Worked well with a team and participated in building a solid process structure for disposition handling. - Assisted the Investigative Assistant team with running in-custody lists, creating in-custody packets, running basic criminal history reports, and background checks for requestors promptly. Show less

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  Test Pro

  Jul 2022 - Dec 2022

  Software QA Engineer

  - Manual testing on popular web applications (Safari, Chrome, Firefox) and mobile emulators (Android and iOS) for defects in the software development life cycle.- Ensuring the product is producing high-quality results through consistent testing, follow-up, and resolution of bug fixes.- Writing and executing test cases and test suites using Jira with Zephyr system tools.- Familiar with Chrome dev tools.- Experience working on a fully remote team and participating in daily Scrum meetings.- Strong data analysis skills and debugging.- Can work under minimal supervision.- Strong communication skills in providing feedback to the team, developers, and product owners.- Willing to learn new tools and techniques. Show less

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  UTest

  Dec 2022 - Feb 2023

  Software QA Tester
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  Freelance

  Nov 2023 - now

  Email Marketing Specialist

  Create weekly e-mailers to grow business and reach audiences using an email marketing software (ConvertKit).