Sarah Payne

Experience

• 

  BriarPatch Restaurant

  Mar 2008 - Mar 2009

  Server/Hostess

  This position required me to lift upwards of 25lbs on a daily basis, clean and organize a salad bar, provide excellent customer service while ensuring meals were delivered correctly and in a timely fashion to patrons. A key part of this job was up-selling the food, to ensure a bigger profit for the company. As a hostess I would take payments for the meals and ensure equal seating for all the servers.

• 

  U.S. Bank

  Mar 2009 - Sept 2016

  As a personal banker, I work in a sales and service oriented work place. I have been given many new leadership roles in my new position, including:*Peer Mentor - I welcome new bankers, assistant managers and tellers to my district and ensure they are receiving proper training, coaching, and development. I also am their point of contact for any concerns, questions, or successes they want to share during their onboarding experience.*Lead on the Banker Development Calls - I manage the weekly Banker Development calls, including scheduling, managing content, and working with the District Manager to make sure all bankers and assistant managers have all necessary and new information to do their jobs.*Credit Card Champion-leading a pod of 4 branches that report directly to me. Ensure branches are meeting goals and coaching team to reach their greatest potential. Show less As an escrow specialist I was part of a call center. Customers would call in with questions about their escrow accounts, typically with problems, and it would be our responsibility to solve them. I would pull escrow analysis from years back to find out why there was current shortage on an account, as well as research current taxes and insurance to verify any overages or shortages. In an average month I would verify around 50,000 escrow accounts. Data entry played a huge roll in this job, as well as having excellent organizational skills. I was also requred to pull daily reports, manage a time card, and provide excellent customer service. I relied heavily on my problem solving skills with this position as well. Show less

  • Personal Banker

    Feb 2012 - Sept 2016

  • Escrow Specialist

    Mar 2009 - Jan 2012
• 

  First Financial Bank

  Sept 2016 - Sept 2017

  Assistant Branch Manager

  Responsible for ensuring the banking center is successful on a daily basis through the following duties:•Oversee Retail Associates execution of their daily tasks.•Acts as a liaison between clients and Banking Center Managers•Open new accounts•Lead client portfolio efforts•Model the way for the client experience•Acts as a resource for all Retail Associates•Assist BCM in leading a team who is knowledgeable in bank products, processes, policies and procedures•Ensure all associates actively manage their respective client relationships. •Develop associates through observational coaching, joint sales calls, and utilization of the “Coaching for Success” coaching model. •Develop strong business relationships with partners focusing on deepening client relationships and cross-selling.•Maximize community visibility through active participation in community groups•Maintain all operational and risk management standards•Assist BCM with facilitation of team meetings. Show less

• 

  U.S. Bank

  Sept 2017 - now

  • Perform HR-related duties on a branch level including the following areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, and recruitment/employment.• Oversee the safe and efficient operation of the branch to ensure compliance with applicable bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering, and other regulatory compliance programs. • Provide leadership and strategic direction for the branch. Foster and manage a sales-oriented environment by providing on-going performance feedback and training for employees; generating enthusiasm; and participation in all sales campaigns.• Conduct regular staff meetings to discuss customer service, sales, and activities that promote products and services.• Oversee staffing levels to ensure the branch performs efficiently while ensuring top-quality customer service standards are maintained.• Direct performance management process through coaching, counseling, and the performance evaluation process. • Prepare financial and regulatory reports required by law, regulators, and senior management.• Evaluate and analyze bank data for adherence to budget, goals, and other financial targets.• Represents the Bank at community events to further enhance the Bank's image and develop new business opportunities. Show less

  • Business Banking Relationship Manager

    Aug 2022 - now

  • Branch Manager

    Sept 2017 - Aug 2022