Jorge Aviles, PMP

Experience

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  BearingPoint

  Sept 2005 - Nov 2010

  NYC Office of the City Clerk: Led and delivered ahead of schedule the implementation of a new help desk solution including planning, software implementation, and training of users at the Marriage License Office. 911 Call Center: Led the governance and labor relations’ efforts for the NYPD and FDNY Emergency Communications Transformation Program. Facilitated meetings, guided discussion, and documented results and agreements ACRIS Change Management and Quality Assurance Tester, NYC Department of Finance: Executed testing and developed training material for the Automated City Register Information System (ACRIS) release of version 4.0. NYPD Information Technology Project Management Office: Led multiple efforts for the CIO and Project Manager that involved implementation of infrastructure within the data center and task forces. Show less

  • Sr Consultant, Keane Consulting

    Jul 2009 - Nov 2010

  • Sr Consultant, BearingPoint

    Sept 2005 - Jul 2009
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  Morgan Stanley

  Nov 2010 - Aug 2013

  Led the sensitive UAT testing phase for the client-facing platform that serves the bank’s ultra-high net worth clients. For Go-Live, we successfully converted 80,000 accounts, which is equivalent to $120B of assets under management.Managed the testing execution of 10 colleagues (including client & external consultants) and met all testing goals in adherence to the metrics set by the clientDuring the 12-month conversion window, managed to streamline the data preparation process, which increased the testing cycle's efficiency by 75% Show less Led the user acceptance test phase of the client-facing website conversion of 7 million Smith Barney accounts with an accrued $400B in assets into the Morgan Stanley system, including all the preparation work, testing, manager of 8 UAT testers, the defect management process, and the staggered releases into production Managed the defects, fixes, and retests, achieving all goals to close, escalate, and mitigation of all issues Subject matter expert for the Private Wealth Management conversion Show less

  • Sr Consultant, EMC Consulting | Ultra High Net Worth Conversion

    Aug 2012 - Aug 2013

  • Sr Consultant, EMC Consulting | Smith Barney Conversion

    Nov 2010 - Jul 2012
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  Citi

  Oct 2013 - Apr 2024

  Managed a $500K automation project to eliminate the need for manual post-trade ticket entry into multiple systems and manual reconciliationLed $11MM per year “Fix the Basics” program focused on addressing banker client experience throughout Citi Wealth systems. Program finished over 300 feature requests in 2023, target 400 in 2024Led a data project to improve quality of Citi clients’ Personal Identifiable Information that Pershing sends to FINRA (addresses, year of birth, Tax IDs, beneficiary information, and more) Show less Developed the UAT and defect lifecycle processes and methodology for CitiKYC Global Consumer BankDrove the creation of 1,200 new test scripts, testing plans, and over 4,000 data requests through the development of 2 teams of 9 Sr Analysts/Project Managers Drove the quality assurance process of creating 400 test scripts per year, which reduced error rates by 50%, improved testing accuracy by 35%Streamlined the data request process, increasing efficiency by 20% and surpassing 4,000 requests per year.Managed testing and defect management process that led to zero observations from Internal Audit 2019, 2020, & 2021Managed the UAT goals of closing, escalating, and meeting all exit criteria for the 55 releases deployed from 2019 through 2021. Year over year the number of releases has grown from 4 since 2014 go-liveSuccessfully managed the UAT of US, Mexico original deployments (over 8 million + 14 million records respectively), and Costa Rica and Malaysia go-live implementations. Today, the application houses over 45 million records Show less

  • Program Manager | Wealth PMO

    Jul 2022 - Apr 2024

  • Project Manager | CitiKYC PMO

    Oct 2013 - Jun 2022
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  Swagger Systems

  May 2024 - now

  Head of Artificial Intelligence

  AI Automation Agency - Welcome to Swagger Systems, where we revolutionize the way businesses operate with innovative AI and automation solutions. Our mission is to help service providers boost revenue through the power of AI.