Sally Jackson

Experience

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  Steria UK

  Sept 2004 - Aug 2006

  Business Consultant

  ● Business Consulting experience in Insurance, Public Sector and Aviation● Experience in requirements gathering; business process review; Customer Relationship Management; project management; and presenting and facilitating client workshops.

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  Deloitte MCS

  Aug 2006 - May 2008

  Analyst

  Document and records management solution implementation (August 2007 to May 2008)● Integral part of the change team for this large-scale programme, which involved significant changes to ways of working for all client-facing employees● Planned and delivered communications targeted at 11,000 UK staff in Corporate Finance, Consulting, Audit and Tax.Brand strategy implementation for a global luxury hotel group (October 2006 to August 2007)Project Planning, Execution and Communications (internal and external)● Circa 100 hotels involved in three phases of a global Concierge marketing programme● Responsible for:○ Planning and delivering project communications, regional events and training for concierges○ Creating content for customer-facing concierge websites, emails and printed guides○ Managing relationships with hotels and with creative and media agencies Show less

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  EDF Energy

  May 2008 - Jan 2011

  Communications support and advice on projects and initiatives across the Energy Sourcing and Customer Supply (ESCS) Business Unit. Internal Communications Business Partner to three business divisions within ESCS. Business Unit communications, employee engagement, HR Communications, project and change communications, integration communications.Experience of wide range of communications channels at business unit level, including intranet, events, emails, printed publications and briefing documents.

  • Communications Consultant

    Jan 2010 - Jan 2011

  • Internal Communications Executive

    May 2008 - Jan 2010
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  Prudential Assurance

  Jan 2011 - Aug 2013

  Supporting and advising senior leaders on their internal communications and visibility programmes Internal Communications planning, advice and consultancy for HR and Finance functions. Deliver and support company-wide programmes including Colleague Engagement Survey, corporate social responsibility, Performance Management, business strategy and financial results communication. Strategic planning and tactical delivery capability across a range of channels including online, events and written communication.

  • Leadership communications manager

    Jan 2013 - Aug 2013

  • Internal communication business partner

    Jan 2011 - Jan 2013
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  British Gas

  Aug 2013 - Jan 2017

  ○ Planning for the British Gas Internal Communications team○ Building and launching a new measurement approach for internal communications across British Gas. ○ Supporting and advising leaders on internal communications to the rest of British Gas, including launch of a new brand and product category (Hive)○ Designing and launching a new simplified and joined-up approach to communicating products and propositions to British Gas' 30,000+ employees.

  • Planning and measurement manager

    Feb 2015 - Jan 2017

  • Internal Communications Business Partner Connected Homes & Commercial

    Aug 2013 - Jan 2015
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  Centrica

  Feb 2017 - Sept 2019

  Leading a team of digital and internal communications professionals to maintain and develop Centrica's digital internal communication channels:○ Managing a team of five channel managers○ Management, development and engagement in key digital comms channels - SharePoint intranet and news app, digital signage, Yammer, Poppulo newsletter and email tool, Stream video channel, as well as considering new channels○ Developing strategic roadmaps for all existing channels, including technology, governance, measurement and engagement activity○ Requirements gathering for development of digital channels and tools e.g. new delegate management system for internal events, and changes to our intranet functionality and design○ Managing supplier relationships and budget○ Setting up consistent standards for managing digital team projects and channels. Show less

  • Digital communications consultant

    Feb 2019 - Sept 2019

  • Resource planning consultant, internal communications

    Feb 2017 - Feb 2019
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  IRWELL SOLUTIONS LIMITED

  Sept 2019 - Jul 2020

  Director

  Communications and change consultancy and contracting

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  National Grid

  Nov 2019 - now

  Heading up the group-wide Content and Channels Colleague Communications team at National Grid Planning and measurement projects, channels

  • Senior manager Content and Channels Colleague Communications

    Oct 2022 - now

  • Group colleague communications and engagement digital channels manager

    Jul 2020 - Oct 2022

  • UK employee communications

    Nov 2019 - Jul 2020