Bruce A. Sneller

Experience

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  Hilton

  Dec 1981 - Mar 1988

  Executive Housekeeper
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  Doubletree Hotels

  Mar 1988 - Dec 1988

  Front Office Manager
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  Wyndham Midtown

  Jan 1989 - Dec 1989

  Rooms Division Manager

  Oversight of all operations in the rooms division. Ensure guest satisfaction, standards compliance and team member training.

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  Residence Inn by Marriott

  May 1992 - Sept 1993

  General Manager

  190 Room Extended Stay PropertyOversee Daily Operations of hotelBrought the hotel from default status to acceptable levels

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  Furnace Creek Inn and Ranch Resort

  May 1993 - Sept 1995

  Hotel Manager

  Oversaw all non-Food and Beverage facilities for two hotels at this full service resort Implemented Revenue Management Program for resort resulting in 16% increase in ADR in one year

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  Hiltonw Worldwide

  Mar 1996 - Dec 2001

  Quality Assurance Auditor

  Responsible for on site property inspection for overall condition, cleanliness and brand standard compliance - worked all Hilton Worldwide Brands.Final year introduced the program to the Hilton "Big Boxes" - all properties over 1000 roomsConsistently scored 9+ on ten point satisfaction survey from properties

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  Hilton

  Jan 2002 - Jan 2007

  Responsible for all new hotels entering the HHC enterprise for the Conrad, Waldorf Astoria and Hilton Brands. Personally have overseen project management for the integration of 37 hotels in 7 countries into the system in two yearsIntroduced and implemented all Hilton Enterprise Tools and Resources, Service Training, Brand Standards. Worked closely with HR, Brand Education, Advertising and Marketing, Hilton Sales Worldwide Team, Revenue Management and IT Departments to ensure complianceDirector of Brand Performance - Hilton Brand (Sept 2005 - Jan 2007)Oversaw portfolio of 24 Hilton franchise hotelsResponsible for Standard Compliance, Training on Enterprise Tools, Revenue Management, Service Training and Quality AssuranceInstrumental in development and implementation of Hilton Breakfast and Hilton Meetings to the Americas properties Show less

  • Director New Hotels/Transitions

    Oct 2005 - Jan 2007

  • Dir. Performance Support - Hilton Brand

    Sept 2004 - Oct 2005

  • General Manager

    Jan 2002 - Sept 2004
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  Hilton

  Apr 2009 - Aug 2012

  Dir Brand Support - Luxury Brands

  Brand facing point of contact for 24 luxury hotels within the Waldorf Astoria and Conrad Hotels and Resorts brands providing support and leadership in areas of Revenue Managment, Marketing, Quality Assurance, Brand Standards, Guest Satisfaction and overall operating results. Extensive travel both domestic and international.

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  HIlton Worldwide - Doubletree by Hilton Tulsa Downtown

  Aug 2012 - Jan 2018

  General Manager

  Management of daily operations and financial performance of 417 room full-service hotel with $12MM in annual revenue in highly competitive market. Prepared annual budgets, monthly and weekly forecasts. Full P&L responsibility. An effective coach and mentor to diverse staff of 150 team members focused on accountability and results. Analytical thinking approach to operations focused on performance and customer service. Utilized data analysis and judgement to drive operational excellence. Ensured adherence to brand standards and compliance with regulatory and legal requirements. Show less

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  Benchmark Resorts & Hotels

  Jan 2018 - Nov 2018

  Consulting Specialist

  Project manager for on-boarding new client. Evaluate hotel operations, develop strategic plan, standard operating procedures and implement across all departments.

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  Chinowth & Cohen Realtors

  Jan 2022 - now

  Real Estate Agent
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  My Place Hotels of America

  May 2022 - now

  VP of Leadership Development