Nadeem Ahmad

Experience

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  DATALINK COMMUNICATIONS

  Jul 2003 - Apr 2005

  Network Support Executive

  • Installed and configured local Cisco Call Manager server • Co-ordinate with BSNL (Service Provider for Leased Line & ISDN).• Configuration of Cisco routers and Cisco IP Phones

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  Galaxy Enterperise, Kolkata

  May 2005 - Dec 2005

  Service Engineer

  • MBB (Multi Branch Banking) Phase II of Bank of India, under CMC Ltd.

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  TSS

  Dec 2005 - Dec 2007

  Executive

  Routers: Cisco 3600,1700,2800,7200 series, Juniper, Infinit Wireless & DSL RoutersSwitches: Cisco Catalyst 2900, 1900, 4500 & 6500 series core switches, 3com & D-Link Installation/configuration: Cisco ACE (Load Balancer), F5, Blucoat, PIX, ASAWired & Wireless LAN Switch, HUB, CAT5, CAT6, OFC, WI-FI setupHigh Speed Modems (64kbps to 2Mbps), Cisco IP Phone (7905, 7910, 7940), Astra, Polycom, D-link IP phoneRouting Protocol: RIP, IGRP, EIGRP, OSPF & RedistributionSwitching: VLAN, VTP & Multilayer SwitchingWAN: Dial-up Networking, ISDN, Leased Line, MPLS, VSAT, RF (Wireless WAN) & VPN Show less

• 

  HCLTech

  Jan 2008 - Mar 2016

  Program Management (IT Infrastructure)• Responsible for managing technology initiatives for:o UP-RAPDRP Project (Power Finance Corporation of India for UP) o HR-RAPDRP Project (Power Finance Corporation of India for Haryana)• Overseeing the performance of Data Center & DR along with more than 300 site on to site facilitate storage, management & dissemination of vital information• Monitoring & recording the progress of staffing plans and providing reports on work orders payment actual, staffing and services received • Inducting & introducing new contracted staff with the Department• Streamlining the entire process starting from contract drafting, project delivery to payment & sign off• Carrying out activities like contract drafting, briefing SoW to Legal to get contracts & amendments released, procurement tracking, invoice processing, PR & CRO creation in SAP• Maintaining project progress & payments tracker, attendance & conveyance sheet, invoice approvals, etc.• Functioning with GTS & P2P for release of purchase orders & delivery of the materials / services within the set timeframe• Handling major technology modules of the project, following assessment of project requirements, determining appropriate technology and ensuring efficient, cost-effective & timely project delivery• Administering security & access control policies to build/ maintain an IT infrastructure that delivers information in a reliable, secure, timely & cost effective manner• Designing & analyzing alternative approaches to system development problems and providing appropriate solutions for meeting technical needs • Managing site helpdesk system and fostering clear channels of communication between internal technical teams & vendors to facilitate timely & quick resolution of end user issues• Dealing with Finance Department for CAPEX approval from CFO& CEO, budgeting & FOC, project expenses, resource planning & assignation, payment tracking, revenue recognition by providing details Show less Senior Engineer / Area In-charge - Jharkhand• Led the team of 27 Network Engineers (Field & FM Services)• Provided L2 / L3 Network Administration & Support• Responsible for maintaining LAN components• Provided technical support of WAN connectivity client• Involved in providing:o Support services for CISCO componentso Corporate Customer Technical Support (United Bank of India, Gati, Khetan, Ashok Leyland, Mahindra & Mahindra, United India Insurance Ltd., Asian Paints, ICICI Bank, Axis Bank, Kotak Mahidra Bank & Hindustan Unilever Ltd.) Show less Ranchi, Jharkhand as Infrastructure Service ExecutiveRole: o Union Bank of India UBI-WAN-MPLS-VPN Project for Jharkhand o United Bank of India UBI WAN Project for Jharkhand o Punjab National Bank Core Banking Project, IPsec Project and Indian Bank CBS • • Installed Leased Line and ISDN and maintaining them In NIC, PNB, Indian Bank, and other customer.Highlights: Project Executed:Asian Paints WAN Project, ERNET India Project (All India Central University and Library Internet Connectivity Program) Show less

  • Deputy Manager

    Jul 2014 - Mar 2016

  • Senior Specialist - Program Management

    Aug 2011 - Jun 2014

  • Senior Engineer / Area In-charge - Jharkhand

    Jul 2010 - Jul 2011

  • Executive

    Jan 2008 - Jun 2010
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  Capgemini

  Mar 2016 - now

  Responsible for managing multiple accounts spread globally.• Managing and working with highly skilled technical and functional team of 40 team members.• Working closely with customer to improve Productivity, Cost Reduction and working on Automation opportunity initiatives.• Working closely with internal stakeholders to meet Quality & Compliance, Budget forcasting, Revenue recognition, customer billing & invoice validation along for Revenue growth and Margin improvement opportunities.• Ensuring Organization's Vision, Mission and Strategies are properly communicated down the line and are being followed.• Exceptional in balancing internal Employee's Motivation & Satisfaction and Customer Satisfaction & Customer Experience for mutual benefits.• Possess Excellent Communication, Interpersonal, Leadership, People Management Negotiations, Retaintion, Analytical and Problem solving skills. Show less • Effective at dealing with scope, time, schedule, quality, resource and risk management associated with the project for its proper execution and communicating with client, internal business partners, Senior management & project core team• Effective at facilitating customer centric operations and ensuring their satisfaction by achieving service quality norms • Possess excellent communication, interpersonal, leadership, negotiations, analytical and problem solving skills Responsible for managing the account of client having headquarters at Dallas and Shelton, USA. • Heading Level 1 and Level 2 off shore technical support team of 35 team members. • Reviewing and analyzing different key reports such as: Phone metrics report, AUX report, SLA report, Six Sigma report, Productivity report, Survey Scores and taking corrective measures to ensure the project compliance and end customer satisfaction.• Assisting and giving technical recommendation to customer to improve productivity and to increase FCR. • Effectively tracking on going parallel sub project of Software up-gradation, Hardware refresh, Network Utilization and upgrades, Data Center up-gradation and Migration.• Identifying, Tracking and recording Risk, Maintaining Risk Register, and preparing Risk Mitigation plan. Show less

  • Senior Project Manager

    Apr 2024 - now

  • Manager - Cloud Infrastructure Services

    Apr 2018 - Apr 2024

  • Senior Consultant - Cloud Infrastructure Services

    Jan 2017 - Mar 2018

  • Project Lead - IMS

    Mar 2016 - Dec 2017