Pratik Giri

Pratik Giri

Technical Support Associate

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location of Pratik GiriMaharashtra, India

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  • Timeline

  • About me

    Subject Matter Expert at concentrix| Active Directory| GPO| Kerberos and NTLM Authentication| | DFSR | DNS | DHCP | SMB | DFSN | WIRED AND WIRELESS AUTHENTICATION | NPS AND RADIUS AUTH| VPN |

  • Education

    • University of pune

      2010 - 2016
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering 62.73%
  • Experience

    • Convergys

      Jan 2018 - Oct 2018
      Technical Support Associate

      Handled inbound calls of consumers regarding Laptop hardware and Software related issues such as Microsoft Office 2016, McAfee Antivirus, Internet Connectivity, Dell Shipped Applications, Windows Operating System Installation and troubleshooting. Achieved organizational certifications as a " Wow Caller" and Best support of Operating System related issues.

    • WNS

      Dec 2018 - Feb 2020
      Technical Associate

      Handled Call and Email queries of UK customers regarding their Online Water Accounts. Following up onshore clients and performing various technical tasks to resolve issues via Online Ticket Solving tool. Won Rewards and Recognition as a Best caller of the month for 5 months in a row.

    • Concentrix

      May 2021 - now

      • Resolving queries related to Windows Servers Active Directory and Networking technologies • Troubleshooting Server Roles such as DNS, DHCP, TCP/IP, VPN, SMB, Wireless, Nps, Nested virtualization, RPC failures etc. • Analysing network traces, SDP logs, ETL/ Wireshark traces. • Working on collaboration tasks with other teams seeking help on networking part. • Giving triages on various topics and currently preparing for Subject Matter Expert role on Microsoft’s RADIUS server for Wireless Communication. • Handling escalation calls, supporting team mates, Monitoring reported issues/bugs. • Achieving customer satisfaction to meet customer goals Show less

      • Subject Matter Expert

        Oct 2022 - now
      • Senior Technical Advisor

        May 2021 - now
  • Licenses & Certifications

    • Microsoft Certified: Windows Server Hybrid Administrator Associate

      Microsoft
      Aug 2022
      View certificate certificate