Arathi Nair

Experience

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  Aegis

  Jun 2009 - May 2010

  Customer Care Executive
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  Net4 India Ltd

  May 2010 - Jan 2015

  Sr.Executive Technical Support
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  Majorel

  Jan 2015 - Sept 2019

  Pre-sale cloud specialist

  Provide pre-sales/technical sales support on Microsoft cloud Services mainly O365.Active involvement and support in solution deployment and migration engagements with customers and partners.Driving demos and POC for prospects and handle customer objections, engage in compete analysis to help win deals.Guiding, engaging, supervising partners to ensure smooth transition of customer to the new solution.Collaborate with the regional team members, sales eco-system to identify prospects and provide training.Possess in-depth knowledge of O365 implementation and support.Configuring and maintaining O365 tenantPerforming migrations to Office 365 from various sources such as Exchange On-Premise, Google etc.Educating customers on Microsoft Teams, Flow and Power BI. Show less

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  Denave

  Sept 2019 - now

  Technical Solution Specialist at Denave India Pvt Ltd

  Engage with customers from APAC countries mainly Singapore, Malaysia, Indonesia, Cambodia, Myanmar, Thailand, and Vietnam. Coach and guide CLM in handling Level 200 and below Technical discussion. Driving demos for prospects and handle customer objections, engage in complete analysis to help win opportunities.Review and work with CLMs on their opportunities to ensure proper solutioning, upselling, and cross selling. Work with CLMs and Business Enablement to ensure campaign effectiveness.Support and interface with Customer on Architectural Design and Implementation / Deployment Plan.Conducting online demos and workshops every month for deal acceleration.Providing training to the team members for effective work management and to the new joiners related to product, process, and workflow.Listening to calls made by CLMs and providing technical feedback to help them improve their discussion with customers to pitch the right cloud solution of Microsoft. Ensuring new customer add through following key contribution- Readiness, Pre-sales support and Opportunity Acceleration and upsize. Show less