Sead Puran

Experience

• 

  Balkanvibe.com

  Jan 2017 - Sept 2018

  IT Support Technician

  • Providing Level 1 technical support (Remote and On-Site)• Providing Level 2 technical support On-Site• Deploying and updating windows applications as needed• Configure, Install, Test, Maintain, Monitor, and Troubleshoot hardware; Desktop, Laptops • Responsible for troubleshooting, repair, maintenance and relocating of desktop, laptop, and peripherals.• Delivery, setup and maintenance of IT equipment at users´ premises

• 

  Addiko Bank Sarajevo

  Oct 2018 - now

  Creates, monitors and maintains operations documentationProvides supervision for staff when IT Operations Lead is unavailableDay to day maintenance and upkeep of existing server fleetWork with audit managers to influence and negotiate process improvements with technology and process ownersEnsure identified control gaps are resolved by evaluating client closure effortsWill be assigned to a variety of business units to act as the technical point of contactManage and maintain client and furnished property and equipment to include, maintaining computers and all ancillary devices used to support vulnerability testingProvide status reports and updates routinely to contracting officer and client regarding defective equipment and new/replacement equipment needsOther IT tasks assigned by supervisor or client, as neededOffer ongoing technical advice on virtual courts implementation Show less - Installation & configuration of a company’s computer hardware operating systems and applications.- Maintenance and monitoring of computer networks and systems.- Diagnosing and solving hardware or software faults.- Testing and evaluating new technology.- Responding to call-outs in a timely fashion.- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.- Act as the initial point of contact for all computer and system related concerns from clients or other employees- Support the roll-out of new applications- Replace parts as required- Support client's messaging platform consisting of Lotus Notes, Lotus Domino, and SMTP- Identify, evaluate, implement, and support related technologies such as but not limited to messaging web access, instant messaging, and collaboration and unified messaging.- Formulate and create Office 365 SharePoint sites for domain users and external client access- Manage and monitor Office 365 services and desktop support (Laptops)- Assist with the creation of policies around the proper use of Office 365 services and support. Show less

  • Information Technology Support Specialist

    Dec 2021 - now

  • Information Technology Support

    Oct 2018 - Dec 2021