Camille M.

Experience

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  SynQuest

  Jan 2000 - Jan 2001

  Technical Writer

  Developed user interface and technical manuals, online help, installation instructions and release guides for supply chain manufacturing, logistics and distribution software suite.• Produced high-quality and up-to-date customer documents and user manuals in support of all software releases.• Instituted process improvements to significantly improve documentation release time frames by 25%.• Achieved 99% on-time project completion through proactive assessment of customer needs and acquiring input materials. Show less

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  The Research Foundation for SUNY

  Jan 2001 - Jan 2006

  Computer-Based Training Developer/Technical Writer

  Contracted by the New York State Office of Child and Family Support to support documentation and training the CONNECTIONS online CPS case management application. • Developed detailed online help, end-user guides, in-person and online interactive training programs in support of each release.• Collaborated with 15 stakeholders to define document and training requirements in accordance with state laws and regulations.• Managed complex document libraries and large-scaled development projects to support entire NY state CPS staff.• Collaborated with 15 stakeholders to define document and training requirements in accordance with state laws and regulations.• Managed complex document libraries and large-scaled development projects to support entire NY state CPS staff. Show less

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  CommerceHub

  Aug 2006 - Apr 2009

  Technical Writer and Editor/Computer-based Training Developer

  Documented drop-ship integration software to connect merchants with suppliers for just-in-time delivery specific merchant branding, with no warehousing. Each client accessed customized software, with customized documentation and online, interactive training tutorials.• Created online documentation portal to access specialized documentation depending on business functions, supplier or merchant.• Combined 25 individual online help systems into one master system using content sensitive and conditional values to tailor the information for each customer.• Designed and implemented 25 customized interactive computer-based trainings. Show less

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  MVP Health Care

  Apr 2009 - Jan 2013

  Senior Technical Writer and Editor

  Supported the IT and Security and Compliance departments for a health insurance company, through merging with another company and implementing all ITIL functional processes.• Performed gap analysis on 1,000+ files to identify valuable content to update and maintain.• Provided standardized templates necessary to support ITIL management processes.• Created a library for 75 users to access these documents. • Wrote, edited, and reviewed materials to ensure appropriate and necessary information was present, clear, and precise.• Trained other users on technical writing procedures, the use of templates, Word and PDF functionality. • Provided the Security & Compliance department documentation needed for twice-yearly HIPAA, SOX, SOC2 audits.• Coordinated with subject matter experts and managers to gather and retain content and approvals. Show less

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  Nfrastructure

  Jun 2013 - Sept 2015

  Senior Technical Writer

  Supported an IT consulting firm with many New York state and private business contracts that delivers various installations and services.• Designed proposals, statements of work, and price quote response templates and managed the responses.• Developed Services Catalog and other marketing tools.• Developed and edited company-wide policies, procedures, and run books.

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  Ubersmith

  Sept 2015 - Jun 2021

  Senior Technical Writer

  Supported a subscription-based billing software development company for installed and SAAS platforms. Product features include client, product, subscription, sales, orders, support, and device management. Created and maintained two separate knowledge bases for two distinct programs, used by the Support team and end-users.• Planned, wrote, and published 1,000+ knowledge base articles.• Achieved 99% on-time publication in sync with software releases.• Performed gap analysis on two knowledge bases to prioritize and identify 100+ missing articles.• Created interactive training tutorials.• Migrated and implemented knowledge bases.• Earned Great Work Reward for exceptional performance in 2019. Show less

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  Optomi

  Nov 2022 - Apr 2023

  Senior Technical Writer

  Contract Position at SafeRent Solutions as a senior-level technical writer.

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  SafeRent Solutions

  Apr 2023 - now

  Senior Technical Writer