Joseph Michael Tinga

Experience

• 

  TELUS International Philippines

  Jul 2011 - May 2013

  A back office account handling bill rerate requests (advanced recalculation/correction) as the main work that we received from frontline agents who interact with the customers.Investigates customer’s monthly bill as to what went wrong, then applies appropriate adjustments, charges or proration. Flags and release lost and stolen phones, processes address change update request, approves tax exemption requests from clients.Fulfills orders, contract dates entered in the system that went wrong. Searches contract copies requested by patient with collaboration from our Canadian team on shore. Show less

  • Client Administration & Resolution Team (CART-Back office)

    Sept 2012 - May 2013

  • Customer Interaction Agent

    Jul 2011 - Sept 2012
• 

  Arriva Medical

  Jun 2013 - Oct 2013

  Order Entry Specialist

  Review doctor’s prescription > Checks patient’s insurance coverage and eligibility > Fulfills order of diabetic supplies

• 

  Alere Inc.

  Nov 2013 - Jan 2015

  Billing Specialist / Cash Posting Representative / Order Entry Specialist (June 2013 – January 2015)Specialization: Claim generator / Payment posting / Order entry• Billing Specialist, Claims– June 2014 up to January 2015• Prepares and submits clean claims to various insurance companies electronically.• Prepares, reviews and process patients to be billed.• Responsible for posting and processing account payments. Responsible for submitting claims with insurance companies.Achievements● Received several incentives for being a Top Performer in Alere Philippines Inc. Show less Cash Posting Representative – November 2013 up to May 2014.• Receives and prepares batches for daily posting and ensures transactions are accurate and posted correctly. • Ensures account balances are accurate in regard to posted transactions and prepares batches for scanning to document imaging system. • Responsible for accurate deposits, daily balancing of cash, payment, refunds and adjustments. • Ensures compliance with insurance policies and procedures and pertinent laws and regulations (HIPAA). Show less

  • Billing specialist

    Jun 2014 - Jan 2015

  • Cash Posting

    Nov 2013 - May 2014
• 

  Ingram Micro

  Mar 2015 - Aug 2021

  Associate Purchasing III (Supply Chain Specialist)

  ● Manages data entry which includes Sales order & Purchase order creation, maintenance of ETA, material management of pricing & receiving of shipments (vendor goods received). End to end process between vendor and distributor. ● Collaborates with internal team and external stakeholders/vendors. ● Primary buyer of Cisco Hardware & License, Ergotron, Zimbra products in Hong Kong region and Dell, EMC, Kingston & APC Schneider Electric in Singapore region. Also assisted in vendors like Lenovo, Zebra and Jabra. Tasks includes reviewing of purchase requistions, converting it to purchase orders, ensures total costs matches distributor’s price & vendor’s price, submitting purchase orders via vendor portal, manual email or EDI.● Performs investigations and research to resolve complex issues or discrepancies between vendors and Ingram Micro. ● Submits accurate weekly & monthly reports like sales forecast per vendor, sales out report and stocks inventory report.● POC● Post sales function: Attends and provides solutions to customer’s inquiries regarding their order, shipment and returns through inbound calls and emails.● Reviews and provides Credit memo/ adjustments and RMA authorization for both physical and non-physical items in compliance with company & vendor policies. Primary tool used is SAP. ● Tracks shipments and handles discrepancies.● Specifically assigned to handle large resellers’ returns and inquiries in Australia region.● Collaborates with mostly all departments, including the vendor and product managers.Achievements● Consistent top performer● Achieved Star awards for 2019 (Top 150 associates) Show less

• 

  BHP

  Aug 2021 - Aug 2022

  Analyst Purchasing

  Reviews purchase requisition and source materials to any available suppliers withconsideration to finding the best price & shortest lead time.Creates quotation requests to vendor / supplier with higher response rate.Creates purchase order and ensures vendor / supplier receives them to avoiddelay.Creates & review a weekly report of overdue orders.Coordinates with carriers / courier to ensure we receive the orders on time.Collaborates with the team by providing a weekly summary meeting of overdueorders. Show less

• 

  3M

  Aug 2022 - now

  • Logistics Execution Analyst (LEX)

    Oct 2024 - now

  • Buyer Analyst

    Aug 2022 - Sept 2024