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Lakshay Malhotra

Lakshay Malhotra

Specialist – Installed Customer Base

Followers of Lakshay Malhotra3000 followers
location of Lakshay MalhotraDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Helping fast-growing companies to scale

  • Education

    • SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

      2017 - 2019
      Master of Business Administration - MBA Sales and Marketing

      Activities and Societies: • Served as a core member of the Student Council • Served as a core member of Adverb – Advertising and Marketing Club

    • Manipal Institute of Technology

      -
      Bachelor of Engineering (BE) Computer Science

  • Experience

    • GE HealthCare

      Jul 2013 - Jun 2016
      Specialist – Installed Customer Base

      • Handled an Installed Base of ~5000 accounts to reduce asset downtime and improve customer experience• Reduced the lead time by 20% to close Install Base issues to enable account retention and future expansion• Reduced the system reservation queue by 60% by analysing existing processes, procedures, and making recommendations• Collaborated with key stakeholders from multiple project teams on new feature developments and program enhancements • Communicated weekly reports on backlog status, risks, issues, mitigation plans and action items to the leadership team Show less

    • VMware

      May 2018 - Jun 2018
      Sales Intern

      • Performed root cause analysis for the declining aftermarket service revenue of top 40 channel partners for Hybrid cloud and mobility solutions• Created a POC for VMware’s enterprise segment accounts tracking by using a dashboard to analyse account KPIs and other metrics • Created Knowledge Skills Assessment Tool to identify and track technical training needs of the channel partner’s workforce• Identified key technical and business roadblocks faced by channel partners, provided recommendations to address these Show less

    • ValueLabs

      Apr 2019 - May 2021
      Associate Director

      • Managing a portfolio of global enterprise accounts to ensure incremental revenue growth and customer success •Grew revenue from a portfolio of BFSI, Telco, Manufacturing and Retail accounts by demonstrating value in our digital service offerings• Consulted and managed strategic clients in their digital transformation journey and developed a roadmap using data-driven strategic insights • Established strong, long-term relationships with strategic clients throughout the entire customer life cycle to drive overall sales strategy and growth• Acquired customers by gathering competitive intelligence, analysing market trends and devising an effective GTM strategy Show less

    • Vodafone Idea Limited

      May 2021 - May 2022
      Strategic Account Manager

      Client Manager at Vodafone Idea Limited

    • Google

      May 2022 - now
      Accelerated Growth Manager

  • Licenses & Certifications

    • AWS Cloud Practitioner Essentials (Second Edition)

      Amazon Web Services (AWS)
      Jul 2020

  • Honors & Awards

    • Awarded to Lakshay Malhotra
      National Finalist Inspire+ | Case Study Competition | ValueLabs ValueLabs Nov 2018 Made it to the top 6 national teams from all over the country
    • Awarded to Lakshay Malhotra
      Regional Finalist | Colgate Transcend 2018 Colgate Palmolive Nov 2018 Made it to the top 18 teams from all over the country
    • Awarded to Lakshay Malhotra
      Winner | Beer Cup Challenge 3.0 | Simulation Game IMI, New Delhi Aug 2018
    • Awarded to Lakshay Malhotra
      Campus Finalists | case study competition | Rest Thy Case | Augustus NMIMS, Mumbai Apr 2018

  • Volunteer Experience

    • Volunteer

      Issued by LITERACY INDIA
      LITERACY INDIAAssociated with Lakshay Malhotra