
Mary Dompé

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About me
Sr. Customer Success Manager • Mom • Veteran • Inclusion advocate
Education

United States Naval Academy
1996 - 2000Bachelor's degree
Experience

US Navy
Jan 2003 - Feb 2010Responsible for production of six west coast aircraft carrier and carrier airwing operational schedules managing over $46.2B in US Navy assets annually. Developed effective working relationships with senior leaders to successfully meet the increased operational demands on aircraft carrier schedules. Represented three star admiral at Global Force Management and quarterly scheduling conferences, serving as liaison with numbered Fleet Commanders and Carrier Strike Group Operations Officers. Coordinated over 200 commercial and military air service requests annually providing air support for ships and other military units for exercises, evaluations, and required training. Implemented transition from manually intensive multi-step scheduling process to single point web-based application. Facilitated the approval of orientation and familiarization flights for civilian media, distinguished visitors, and senior foreign military and government officials. Streamlined the aircraft allocation process resulting in a 30% improvement in operational efficiency. Coordinated the approval of 168 aviation public relations events pivotal to increasing national and international support for the US Navy. Tunjukkan kurang Aircraft Commander. Conducted in-depth risk management in a high stress environment with over 1000 hours of experience. Responsible for crew resource management and time critical decision making in support of multi-aircraft operations.Transition Officer. Organized, maintained, and executed a 52 item plan of action and milestones in support of the squadron transition to a new model aircraft involving maintenance, operations, administration, personnel, security, and training.Tactics/Training Officer. Produced and presented tactical training lectures and actively tracked the qualifications of over 24 pilots. Responsible for maintenance and physical security of critical multi-media tactical training equipment.Division Officer. Led two divisions, each consisting of over 40 navy personnel through several operationally intensive periods. Directly involved with division inspections, training, counseling, and qualification boards. Managed six highly intricate maintenance programs critical to operational safety and mission success with zero discrepancies. • Directed over $20M of US Navy aviation assets and associated flight personnel.• Recognized for professional excellence and innovative problem solving in a complex warfare exercise by Commander Helicopter Sea Combat Wing. • Supervised a training program which directly contributed to the advanced warfare qualifications of 9 pilots. Tunjukkan kurang
Carrier Schedules Officer, Commander U.S. Naval Air Forces (CNAF) Staff
Jan 2007 - Feb 2010Naval Aviator
Jan 2003 - Jul 2007

General Dynamics Information Technology
Jan 2010 - Sept 2013Principal Program AnalystProvided on-site customer support for the U.S. Naval Air Force’s flight hour program with administrative oversight of all documentation related to aviation schedule changes. Conducted data analysis for customer briefings and budget cut drills, leading leadership presentations on the impacts of unfunded requirements. Provided technical assistance to personnel, ensuring they had the training, tools, and resources necessary to complete required tasks.• Monitored execution of 500,000+ monthly flight hours for all Navy squadrons, using spreadsheets to track variations of allocated hours. Shifted hours/schedules to utilize resources in the most efficient way possible. • Acted as a liaison between cross-functional partners seeking to exploit the current and future capabilities of the aviation data warehouse and flying hour resource model. Ensured both systems retained compatibility throughout routine development and enhancements.• Attended annual Master Aviation Plan and Flight Hour Program conferences, leading conference briefings for customer and support staff post-event. Tunjukkan kurang

Cowan & Associates, Inc.
Jan 2013 - Jan 2018Business AnalystPerformed technical analyses, readiness assessments, and online training development to support Commander U.S. Naval Air Force's prioritization of critical issues. Provided support to the CNAF Defense Readiness Reporting System (Navy (DRRS-N) Program Manager) assisting in the program development and on-site training for prospective commanding/executive officers, type wing, and carrier air wing staff. Developed bi-monthly readiness briefings for CNAF Admiral and Chief of Staff.• Coordinated morale-boosting event for all command members, including a holiday dinner party for all company members located in San Diego area. • Analyzed readiness issues (including personnel, maintenance, supply, training) for 59 operational squadrons throughout the entire 36-month Fleet Response Training Plan (FRTP) cycle. • Assisted in the development of the bi-monthly high level readiness briefings to CNAF Admiral and Chief of Staff. Tunjukkan kurang

US Navy Reserves
Jan 2019 - Jun 2021Operations OfficerMentored a team of enlisted sailors, providing comprehensive training qualifications to ensure command readiness for mobilization/deployment. Interpreted and evaluated tactical situations during training exercises to make recommendations to supervisors. Utilized strong project management, organization, and administrative skillset to provide career and advancement opportunities to reservists through events, coursework, training modules. • Organized and led two training symposiums, inviting experts and decision-makers to provide reservists professional development, networking, and information on defense industry shifts. Coordinated classes and exhibits on the latest warfare tactics, techniques, and procedures. • Oversaw fleet synthetic training preparation project, preparing reserve officers for a high-level training exercise. Coordinated symposium, identifying, and inviting expert instructors from 8+ relevant fields to present at event. • Led administrative change of command project ensuring outstanding evaluations and required awards were completed and approved before commanding officer departure. Verified and created documentation of all gaps, facilitating completion by required deadline. • Coordinated 511 days of operational support for expeditionary and carrier strike groups during four training exercises and eight missile defense exercises. • Led project to measure command members’ fitness and body composition according to Navy fitness standards. Conducted safe and accurate assessments and submitted all formal documentation on time. Tunjukkan kurang

Amazon
Jun 2022 - nowOwner of program strategy, program development, portfolio management, innovation, project timeline, and communicating results to executive leadership. Independently managed large scale and complex projects while collaborating with internal and external stakeholders including product launch teams, machine learning, operations, legal, finance, and sales teams. Developed and managed a forward-looking risk assessment roadmap for my team, monitoring key performance indicators with a global project scope across a variety of diverse payment products and emerging technologies. Tunjukkan kurang
Sr. Customer Success Manager
Apr 2024 - nowSenior Program Manager - Amazon Pay, Payment Risk
Jan 2023 - Apr 2024Program Manager - Amazon Pay, Payment Risk
Jun 2022 - Jan 2023
Licenses & Certifications
- View certificate

Inclusion During Difficult Times
LinkedInMay 2023 - View certificate

Google Project Management Certificate
CourseraApr 2022 
Project Management Professional (PMP)
Project Management InstituteNov 2024
Lean Six Sigma Green Belt Certification
US NavyDec 2009
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