Biswajit Bala

Experience

• 

  Bangladesh Election Commission

  Sept 2007 - Dec 2009

  Team Lead

  Team leading, operating, National identity card project (NID) Team leading with (35) employees.

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  Presidency University

  Mar 2009 - Oct 2013

  Student
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  Eastern University

  Dec 2013 - Feb 2016

  MBA Student
• 

  Digicon Technologies Ltd

  Dec 2015 - Oct 2016

  CSR

  Customer service representative for airtel process.

• 

  City Bank

  Sept 2016 - Oct 2017

  Customer Service Executive

  American Express contract Center.. All banking activities.

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  Mutual Trust Bank PLC

  Oct 2017 - now

  Customer Service Executive Officer

  The primary responsibility of the role is to provide superior customer service to both internal and external customers of MTB and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes - answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.Ensure superior service level to all customer by effectively understanding the customers need/query and responding to it in a professional and timely manner.Maintain proper documentation of complaint/request records. Show less

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  Prime Bank Ltd.

  Jul 2019 - now

  Officer

  Card & ADC Business, Consumer Banking Division