Grace Miller

Experience

• 

  CU Health Sciences Center

  May 2000 - Jun 2002

  Administrative Assistant III in Financial Aid

  I worked the front desk of the Financial Aid Office. I assisted all students with their questions when they called or came into the office and also returned all emails. I also assisted with the certification of veteran benefits and assisted the Director of Financial Aid with special projects.

• 

  Bel-Rea

  Jun 2002 - Jul 2004

  Financial Aid Counselor

  Financial aid counselor for several cohorts of students. I assisted these students from the time they enrolled until graduation. I assisted these students in completing the FAFSA, awarded their aid, went over their award packages with them, assisted them in renewing their FAFSA, and with exit counseling when they graduated.

• 

  Regis University

  Jan 2004 - Jul 2009

  Financial Aid Counselor

  Financial aid counselor for the Accelerated Nursing and Physical therapy students. I awarded their aid and answered any questions they had from the time they enrolled in the program to the time they graduated. I was also the loan coordinator and processed all the alternative loans and assisted with the Federal loans.

• 

  Arapahoe Community College

  Jun 2011 - Mar 2018

  I was responsible for the Satisfactory Academic Progress process, all professional judgments, and unusual enrollment history appeals and also over awards. In addition, I processed the 399 codes for the 1718 financial aid year. I also oversaw compliance and customer service and also supervised the advisors responsible for veteran benefits and work study along with the front desk administrative assistant. I was responsible for the Satisfactory Academic Progress process along with professional judgments. I also met with students and parents and guided them through the financial aid process.

  • Assistant Director of Financial Aid

    Jul 2014 - Mar 2018

  • Financial Aid Advisor

    Jun 2011 - Jun 2014
• 

  Ocelot

  Jan 2019 - now

  Chatbot content creation, chatbot monitoring, working with intents and entities, reviewing and publishing client question submissions, client calls and tickets, client solutions, Gen AI monitoring, compliance, creating client facing articles about our products and how to use them. I am a contract employee for Ocelot working with the knowledgebase team.

  • Manager of AI Conversation Design

    Feb 2021 - now

  • Independent Contractor

    Jan 2019 - Feb 2021