Arun Kumar

Experience

• 

  APTECH Computer Education

  Mar 1997 - Oct 1998

  Lab In-Charge/Faculty

  • Training students on Application, DBMS, RDBMS and Basic Network.• Managing Lab Infrastructure.• Supporting students for projects.

• 

  Shri Computers

  Dec 1998 - Mar 1999

  Customer support Engineer

  • Installation and maintenance of desktops at the customer locations• Installation of Local Area Networks mostly using Windows NT, Novell NetWare • Installation and Servicing of printers

• 

  BPL PTI Ltd.

  Mar 1999 - Jul 2000

  System Administrator.

  • Maintenance, troubleshooting and installation of Computers and Printers.• Managing in-house application CMAN• Backup/Restoring Database on Unix Server • Developed a reporting application using power builder, as per the specific need.

• 

  Aribeach & Water Village Resorts

  Aug 2000 - Apr 2001

  System Administrator

  • Maintenance and troubleshooting of Desktops, Server and Printers.• Backup/Restoring on Novell Netware server.• Maintenance of TV channel system • Maintenance of EPABX.

• 

  D-Soft.

  Apr 2001 - Dec 2002

  IT Consultant

  • Maintenance and troubleshooting of Server at Client place.• Backup/Restoring on Windows NT server.

• 

  Business Link automation

  Feb 2003 - Apr 2003

  Senior support engineer

  Client: Mphasis, Millenia Tower, Bangalore.• Support given to all the users for all desktop and Citrix client issues• Antivirus and patches updation.• Coordinating with NOC and data centre for outages.• Backup/Restoring on Windows NT server.

• 

  Eserve international Ltd.

  Apr 2003 - Jan 2005

  Executive
• 

  TCS e-Serve International Ltd.

  Apr 2003 - Jun 2012

  Manager Technology Operations

  (Formerly Citi Group Global services Limited / Earlier as Eserve International Limited.)Manager – Technology Operations Site: SEZ, Kolkata. Clients: EDF Energy, CITI Bank, Bank of America and Diligenta. • Managing 24X7 IT services (1800 desktop, server, network, IT infrastructure) with a team of 10 engineers • Managing day-to-day technology compliance and delivery• Responsible for ensuring that the LAN, WAN and Voice Domains follow the best practices outlined in the ITIL Service Management Disciplines, viz., Service Desk, Event, Incident, Change, Problem, Configuration, Capacity, Availability, Continuity, Release and Service Level• Driving Monthly Problem management calls• Led sessions on analysing Incident trend and Problem trend to site leaders• Ensured team members understood quality policy and quality objectives • Timely and adhoc MIS reports were published • Managing the Client specific IS Audits (internal & external) • Closing all gaps with a clear tracker on corrective actions plan• Coordinated with Design and transition team for a smooth and timely project implementation at site • Ensured objectives are set for team members as per company’s requirement and appraisals are completed on time• Ensured training was conducted for self and team members for individual and team development• Proactively managed IT Services AMCs/ warranties/vendor relationshipsHighlights• Led Problem management domain for the organization• Involved in setting up the new technology infrastructure for multiple clients in coordination with transition team and completed the projects before the target date • Supported Client audit with zero Non Compliance• Call Code implementation to analyse the problem trend Show less

• 

  Citigroup global services Ltd.

  Jan 2005 - Aug 2007

  Senior Executive

  Formerly -Eserve International Limited.