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Devin Glass

Devin Glass

Dining Room Server

Followers of Devin Glass43 followers
location of Devin GlassDayton, Ohio, United States

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  • Timeline

  • About me

    Experienced IT Technician

  • Education

    • Kettering Fairmont High School

      2006 - 2010
      High School Diploma College/University Preparatory and Advanced High School/Secondary Diploma Program

      Activities and Societies: Concert Band, Symphonic Band, Wind Ensemble

    • Sinclair Community College

      2011 - 2014
      Associate's degree Cyber Investigation Technologies

      Activities and Societies: CYIT Capstone, S.C.O.P.E. Lab on campus computer repair volunteer team member

  • Experience

    • One Lincoln Park Assisted Living

      Jun 2007 - Aug 2010
      Dining Room Server

    • The Wendy's Company

      Mar 2011 - Jun 2014
      Crew Member/Jack of All Trades

    • Millat Industries Corp.

      Jun 2014 - Mar 2015
      CNC Machinist

      Manufacturing, maintaining, and optimizing throughput of chassis/steering column knuckles for Honda, Subaru, and Ford for various makes and models.Assembly line upkeep, problem solving, production and precision. Fast paced environment, quick reaction time and proficient part assurance.

    • RCF Information Systems

      Feb 2015 - May 2015
      Tech I

      Troubleshooting, repairing, re-imaging, refreshing and maintenance on AFRL technology and equipment. Trouble tickets and problem solving following AFRL/RQOC security protocols, data logging and classification standards.Intermediate level technical skills, command line via DOS and Linux+ shells, installations and deployments of CUI, FOUO, UCI, and Level 4 equipment following PKI & PII data migration protocols and standards.

    • Atos

      May 2015 - May 2016
      Tech II NSC Global/AToS IT Solutions

      Remote support, SCCM & Active Directory configuration, software refreshing, re-imaging, networking, Fortinet support, call-center environment, offshore support, and 200+ softwares supported.

    • WilmerHale

      May 2016 - Aug 2023
      Service Desk Analyst

      Service Desk Analyst - (May 2016 - August 2023) Wilmer Cutler Pickering Hale & Dorr LLP: Miamisburg, OH • Level 3 Support troubleshooting and maintaining a global law firm infrastructure • Heavy use and support of the iManage Document Management System • Daily permissions configurations via Active Directory and SCCM • Fluency in 100+ Tools/Applications to ensure adaptability/timely troubleshooting • Regular dealings with sensitive data/PII, adhering to legal policies/cases • Streamlined over a dozen firm-wide desktop/laptop/mobile device refreshes • Extensive knowledge and use of the Assyst ticketing/inventory system • Superb track record of meeting SLAs with 8 years of consistent, exemplary metrics • Frequent experience with resolving urgent system/software failures, document recovery, etc. • Nearly a decade’s worth of both in person and remote support • Managed a vast MDM system via Microsoft Intune and Endpoint Manager Console • Self-sufficient from years of after-hours and weekend support, solving/troubleshooting solo • Integration and implementation of several new software suites to adapt with current technology • Facilitated international support for several global offices in tandem with U.S. offices • Accelerated growth of professional and interpersonal skills due to routine workflow and demand Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Team Member

      Issued by Sinclair Community College S.C.O.P.E. Labs on Aug 2013
      Sinclair Community College S.C.O.P.E. LabsAssociated with Devin Glass