Mohammed Alqedra

Experience

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  CCI LLC - Contact Center International (ADIB BANK )

  Nov 2012 - Nov 2013

  Call Center Representative and Sales Supervisor Assistant

  Answering phones professionallyRespond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsProvide customers with product and service informationProcess orders, forms and applicationsRoute calls to appropriate resourceFollow up customer calls where necessaryComplete call logsComplete call reportsCold calls handlingQuality report E-statement Project (ADIB)Etisalat and ADIB Card promotion (collecting Data)Etisalat and ADIB Credit Card Pre-activation Show less

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  Burjeel Hospital for Advanced Surgery, Dubai

  Nov 2013 - Nov 2014

  Front Office Executive

  • Managed workflow on the Front desk, supported functions and special projects. • Provided technical guidance, training and staff development for the Customer Service Representatives. • Promoted a superior, customer focused environment by managing the efficient delivery of quality service to patients and customers. • Provided Front desk performance reports and implemented procedures to enhance the reservation process. • Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction. • Carrying out registrations of patients, verify and update necessary information in the medical record• Performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.• Serve as a liaison between medical support staff and patient• Practicing and ensuring compliance with that of all the organization’s policies and procedures.• Perform responsibilities of preparing and maintaining patient logs with necessary information like treatment charges and personal information• Handle other clerical tasks as required Show less

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  Health Bay Polyclinic

  Dec 2014 - Sept 2017

  Accountant / Customer Relations Manager

  • Monitor petty cash transactions and verify the documentation of expenses according to company policies and regulations. • Communicating courteously with customers by telephone, email, letter, and face-to-face • Promotes a superior customer focused environment by managing the efficient delivery of quality service to patients and customers. • Identifies and resolves customer issues and participated in routine communications with clients to ensure complete customer satisfaction. • Check and validate the daily cash deposit for clinics, and other collections prepared by the main cashier against the transactions recorded in SAP system.• Serve as a liaison between medical support staff and patient• Practicing and ensuring compliance with that of all the organization’s policies and procedures.• Perform responsibilities of preparing and maintaining patient logs with necessary information like treatment charges and personal information• Prepare the daily revenue report of the Polyclinic• Responsible for the daily Accounts Payable transaction such as recording of supplier’s invoices and credit notes in SAP System.• Communicating courteously with customers by telephone, email, letter, and face-to-face Show less

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  Latifa Maternity & Paediatric Hospital

  Dec 2017 - now

  Revenue Cycle Management

  RCM/Insurance Supervisor

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  Abu Dhabi Health Services Company- SEHA - شركة أبوظبي للخدمات الصحية - صحة

  May 2023 - now

  Financial Counselor