Marianna Tsoli

Experience

• 

  Philip Morris International

  Mar 2008 - now

  Accountable for the Capability Building e2e strategy deployment to PMI markets and all global CSC Service Providers across all regions, aiming at enhancing the potential of Customer Service delivery in the CSC via training and knowledge retention framework and ensuring Quality and Compliance as performance monitoring.Business advisor for readiness of future initiatives and consultant to Operations for further efficiencies and synergies exploration. Supply chain department Supply chain papastratos Project and Specification Management of all Papastratos imminent projects.

  • Manager Customer Service Operational Delivery

    Mar 2023 - now

  • Manager Service Quality & Training Remote Operations

    Dec 2020 - Feb 2023

  • Manager Service Quality & Training

    Jan 2019 - Dec 2020

  • Supervisor Service Quality & Training B2C I&O

    Jun 2018 - Dec 2018

  • Supervisor Procurement

    Mar 2017 - May 2018

  • Project Leader , Supply Chain Planning

    May 2015 - Feb 2017

  • Project Lead

    May 2015 - Feb 2017

  • Project team Member QA (STA), Vertical Integration project, Operations Center,Lausanne

    May 2013 - May 2015

  • Project Leader QA, Product Services department

    Sept 2010 - Apr 2013

  • Project Leader Product Commercialization SE CLUSTER

    Nov 2009 - Oct 2010

  • Purchasing Agent IM&S,Procurement department,Supply Chain

    Mar 2008 - Nov 2009