Salah Youssef

Experience

• 

  IBM

  Jan 2010 - Jun 2012

  Account Advisor German

  Handles customers on phone (E-mail and Chat).Follow up with customers and ensures that end-user requirements are implemented.Handles newly recruited Advisors needed in PK and shadowing.Handles Account Advisors needed in targets and new updates.Generates reports from CRM on daily basis. Performs other related duties.

• 

  Raya Contact Center

  Jun 2012 - Mar 2013

  Sales Business analysis

  To investigate business systems, taking a holistic view of the situation. This may include examining elements of the organisation structures and staff development issues as well as current processes and IT systems.To evaluate actions to improve the operation of a business system. Again, this may require an examination of organisational structure and staff development needs, to ensure that they are in line with any proposed process redesign and IT system development.To document the business requirements for the IT system support using appropriate documentation standards. Show less

• 

  Cisco

  Mar 2013 - Apr 2018

  Operation Team Manager - Raya Contact Center: Managing Cisco Pre-sales Teams in MEA

  Provide regular coaching and feedback to individuals within team to meet service targets.Support and keep team up to date.Making presentation and introduction with our services.Preparing weekly report and plan next week by calls send to Manager..Generating and modifying project related reports.Responsible for replying customer Quotation.Monitor team performance, Supervise the workload of the team,I manage the Cisco Pre-sales team with 10 agents managing both inbound channels and outbound telemarketing.I manage numerous outbound telemarketing campaigns for Cisco including Middle East & Africa. .Agent performance and targets.Knowledge of B2B Network Industry.-Managing a portfolio of existing account-Build the Sales Plan and Account Strategies to grow existing business.- Open new deals and close old deals with new or existing customers.-Provide the customers with new quotations and negotiate them with the customers.-Achieve agreed sales targets and outcomes within schedule-Build key stakeholder relationships, multi-function and multi-level connects with decision makers. Show less

• 

  QuadraTech for Information Technology S.A.E.

  Apr 2018 - Aug 2021

  Senior Sales Account Manager- Enterprise division

  ** Experience with :*Cisco - DELL EMC - Fortinet - Symantec - Veritas - VMWare- RSA - Commscope ( Systimax - Structure Cabling System) * Big Experience to handle Tender of Construction Sectors & Oil and Gas & Retails.* Networking Infrastructure ( Passive & Active ).* Data Communication ( Collaboration solutions : IP Communication, Tele presence, Video Conferencing ... ). * Data Center preparation, Servers and storage sizing and implementation.* IT Security* Generate new sales Lead by Making different researches for new evolving sectors.* Identifying and cultivating new prospects.* Business Commitment Forecast.* Making presentation and introduction with our services* Build the Sales Plan and Account Strategies to grow existing business.* Managing a portfolio of existing account. Show less

• 

  IT Valley

  Aug 2021 - Feb 2025

  Regional Sector Sales Manager

  Regional Sector Sales manager UAE 🇦🇪 Oil & Gas sector & Commercial.Experience with :*Cisco - DELL EMC -Fortinet -Veeam- Systimax.* Big Experience to handle Tender of Construction Sectors & Oil and Gas .* Networking Infrastructure ( Passive & Active ).* Data Center preparation, Servers and storage sizing and implementation.* Identifying and cultivating new prospects.* Business Commitment Forecast of STC.* Making presentation and introduction with our services* Build the Sales Plan and Account Strategies to grow existing business.* Managing target of AMs, and set a future plan for while team. Show less

• 

  Huawei Enterprise Northern Africa

  Feb 2025 - now

  Senior Account Manager_Oil&Gas Enterprise account

  Responsible for Huawei IT Solution (infrastructure) Constant revenue generation (Pipeline, Order, Revenue) in Egypt oil & Gas industryResponsible for maintain Key account/ Customer/partner relationship within this industry