Kara Arguello

Experience

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  Norwegian Cruise Line Holdings Ltd.

  Sept 2013 - Sept 2018

  Dance Captain/ Professional Dancer

  ⭐️ HIGH PERFORMER ⭐️Performed in world-class shipboard production shows as part of a diverse and talented cast of dancers and singers on multiple vessels (Gem, Sun, Dawn)

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  New Horizons Computer Learning Centers

  Nov 2018 - Aug 2023

  ✴️ CAREER PLACEMENT & RECRUITING ✴️Built strong partnerships with employers to place U.S. Veterans in successful IT careers; connected with and fostered strong relationships with large database of hiring managers to source top talent and provide qualified candidates for job leads✴️ ATTENDANCE TRACKING ✴️ Monitored and tracked student attendance daily; Increased retention rate by 30% with thorough and effective follow up, building meaningful relationships with customers, and successful problem solving✴️ PRESENTATION & PUBLIC SPEAKING SKILLS ✴️Create & administer student orientation presentation monthly utilizing Microsoft PowerPoint, coordinate guest speakers, and monitor follow up notes/ action items✴️ ADAPTABILITY & INGENUITY ✴️ Created new system for managing virtual classroom delivery and records; led and owned new Zoom processes and all company accounts, providing technical support for students and team members to utilize platform ✴️ INVENTORY TRACKING ✴️Managed ordering, tracking, inventory of exam vouchers for 500+ student and instructor requests; increased response time to requests by 60%, follow up on completion and accurately reported results to leadership Show less

  • People & Student Operations/ Compliance Specialist

    Nov 2018 - Aug 2023

  • Student Success Coach

    Nov 2018 - Jun 2021
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  Techlaunch Academy

  Nov 2018 - Aug 2023

  People & Student Operations/ Compliance Specialist

  🏆 Awarded Employee of the Year 2022 🏆💎 PEOPLE OPERATIONS 💎Founded DEI employee committee to improve diversity and inclusion across departments. Create and implement strategies to cultivate a positive and inclusive employment culture throughout the organization. Train and onboard new team members in all student service procedures and protocols.Develop and implement employee engagement strategies, including designing and conducting employee surveys to measure satisfaction, motivation, and overall engagement levels.💎 COMPLIANCE REPORTING 💎Generate reports based on audit findings, providing actionable insights to departmental teams and senior management.Ensure adherence to compliance standards by maintaining student-related policies, privacy guidelines, and regulatory requirements.💎 CONFIDENTIALITY & RECORD MANAGEMENT 💎Maintain accurate and detailed organization of all student records and data while ensuring files meet compliance standards, including military and financial documentation, transcripts, admission and enrollment paperwork; well-versed in DocuSign, CampusVue, SharePoint, and Adobe PDF systems💎 CROSS-FUNCTIONAL SUPPORT 💎Collaborate cross-functionally with department heads and teams to develop and implement compliance strategies, policies, and procedures for both B2B and B2C teams.💎 MANAGE LARGE CLIENT GROUPS 💎Oversaw Student Success team in three campus locations managing 150+ students, conduct orientation and graduation presentations, manage monthly student events, focused on customer success and satisfaction💎 RETENTION 💎Implemented re-entry plan for students to complete pending classes increasing student graduation rate by 20% Show less

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  University of North Carolina at Charlotte

  Oct 2021 - Jul 2023

  Dance Team Coach

  ✨ LEADERSHIP ✨Coaching and mentoring a team of collegiate dancers, cultivating a supportive team environment and fostering opportunities for personal and professional growth for a team of 24✨ TALENT SELECTION ✨Managing tryout, selection, and onboarding processes of new team members; maintained 100% retention rate for current team✨ FINANCIAL MANAGEMENT ✨Organize fundraising, create and manage budgeting & expenses plan, monitor team finances and payments✨ CREATIVE DETAIL✨Create choreography, coordinate and lead weekly team practices & events, provide constructive feedback and coaching, analyzing details to strengthen & prepare team to compete nationally✨ WOMEN EMPOWERMENT & DIVERSITY ✨ Empower a diverse group of women to be confident, accountable, and the very best version of themselves while striving to reach their greatest personal, professional, and academic potential ✨ PROGRAM DEVELOPMENT ✨Launch new initiatives and competitive strategies to continue growth of the Dance Team program and create professional growth opportunities for team members; coordinated with school to launch NIL deal opportunities for Dance Team athletes Show less

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  Phreesia

  Aug 2023 - now

  Human Resources Operations Associate