Joshua Colledge

Experience

• 

  Apothecary West Pharmacy

  Apr 2010 - May 2014

  Pharmacy Clerk

  • Provided excellent customer service in delivering prescriptions to customers quickly and efficiently• Received and processed accurately payments for services using cash or credit cards• Fielded in-coming phone requests for re-fill prescriptions, and answered customer questions• Performed cleaning duties to ensure the work-place was safe and presentable

• 

  The Church of Jesus Christ of Latter-day Saints

  Sept 2016 - now

  • Responsible for the management and supervision of 5 full-time, entry level supervisors each with 30-50 direct reports • Implemented strategies that resulted in improving service level from 77% to 92%.• Developed and implemented a comprehensive Quality Assurance program, leading to increased completion rates and a reduction in quality errors.• Enhanced team productivity and efficiency through the establishment of clear goals, performance expectations, and ongoing coaching and professional development opportunities.• Analyzed transactional data to optimize processes, improve employee effectiveness, and anticipate and address potential issues. Show less • Responsible for the management and overview of over 45 team members• Create a positive and efficient work environment by providing support, mentoring, encouragement, and motivation to missionaries • Complete performance evaluations, corrective action decisions, and coaching to improve team member performance. • Manage training and onboarding program of new team members.• Participate in interviews and hiring decisions. • Assist senior management in budget management.• Effectively communicate and maintain positive interpersonal relationships with team members, senior management, business analysts, and other stakeholders.• Compile data and prepare reports in a quick, accurate, and efficient manner. • Model excellent customer service and resolve escalated customer concerns. • Participate and contribute to quality improvement initiatives. • Effectively utilize computer applications including word processing, spreadsheets, databases, and presentations. Show less • Provided exceptional customer service while assisting customers resolve a large variety of issues both over telephone and electronic messages• Assisted customers in understanding financial and membership records, policies, and transactions• Produced clear and concise documentation of all work while on call and after• Training Committee Member: Trained new agents; Provided training to agents selected by management to train new agents; developed, disbursed, and improved training materials and processes Show less

  • Regional Operations Manager (Asia/Pacific)

    Mar 2024 - now

  • Team Manager

    May 2022 - Mar 2024

  • Floor Operations Coordinator

    Aug 2019 - Jun 2022

  • Customer Service Representative

    Sept 2016 - Aug 2019