Saumil Patel

Experience

• 

  Walgreens

  Jan 2007 - now

  Walgreens is a global leader in retail pharmacy with more than 9,000 locations.Director, Pharmacy & Retail Operations (Boston/Providence Region), 2023 – PresentDirector, Pharmacy & Retail Operations (Massachusetts Southwest Region), 2021 – 2023I oversee the operations of 175 locations in the Boston and Providence region encompassing the development and execution of strategic plans, sales and marketing, customer engagement, business development, talent acquisition and management, employee engagement, and P&L administration; supervise 15 direct reports with the management of over 4,000 team members. Create short and long-term business plans centered on growth, profit opportunities, and service: serve as a member of the Learning and Development Committee. Previously led operations with 75 locations in the Massachusetts Southwest region.My successes included:• Consistently exceeded performance goals through effective operational and growth strategies; Led region to one of highest in immunization, patient adherence, and medication therapy management.• Headed various roadshow meetings with regional leadership on future operational strategies.• Enhanced business operational efficiencies; developed and improved policies, processes, and workflows.• Elevated customer experience and surpassed the Net Promoter Score (NPS) target through effective performance management and staff training.• Improved employee engagement, retention, and culture, and achieved high engagement scores; established positive employer-employee relationships and communications.• Increased Diversity, Equity, and Inclusion; improved representation in leadership roles. Show less I was selected by leadership for a special assignment to lead teams on multiple key projects with a focus on transforming and optimizing pharmacy and retail operational efficiencies; collaborated with the Continuous Improvement Team.Key accomplishments included:• Led the Rapid Action team to develop and execute a COVID Vaccine Strategy, including the creation and execution of a pharmacist plan to assist the field navigate the vaccination of over 100K long-term facilities, development of a new Healthcare Services Pharmacist role, and implementation of a staffing tool for field operations.• Increased talent pipeline and employer branding within the pharmacy division; realigned store responsibilities; designed and implemented 4 new roles; partnered with over 100 field leaders covering over 9K stores.• Launched a Situational Leadership Training program across the organization and developed field leaders into advanced leadership roles; currently facilitating refresher courses.• Recognized with the “Champion of Champions Divisional” Award (2021). Show less District Manager, Pharmacy & Retail Operations, 2016 – 2020Store Manager, 2016 – 2016I led the pharmacy and retail operations covering 17 locations with responsibility for strategic planning, sales and marketing, business development, customer service, performance management, training and development, inventory management, and budget administration. Supervised 17 Store Managers and managed up to 400 additional team members; served as a member of the Medication Adherence Committee.My achievements included:• Surpassed sales and performance goals through strategic operational planning and execution.• Improved operational efficiencies by developing and enhancing processes; streamlined workflows.• Increased employee engagement and retention by establishing an optimal team culture; promoted a high level of employee morale and motivation.• Implemented a Youth Summer Jobs Program with the City of Boston. Show less In this role, I administered pharmacy operations including driving patient adherence, accuracy, and clinical dispensing judgment. Headed initiatives that provided a positive impact on community involvement, and collaborated with the Store Manager to develop new strategic business opportunities; led 12 direct reports. Served as a member of the Corporate Operations Field playbook Feedback Team; built and managed customer relationships.Major successes included:• Successfully increased community relations and events; participated in meetings with the local leadership for the City of Boston Community Relationship involvements.• Developed “HIV Center of Excellence” with the pharmacy; established a clinical rotation involving Medication Therapy Management by working together with Massachusetts College of Pharmacy and Health Sciences (MCPHS) and Northeastern University for student participation.• Provided annual flu vaccinations and health screenings; partnered with local communities and churches.• Launched Naloxone Standing Order for patients in need of opioid antagonists; worked together with the Boston Medical Center.• Led the Pharmacy Intern Program and established a talent pipeline for pharmacists.• Developed team members into leadership roles through structured coaching and mentoring. Show less

  • Director, Pharmacy & Retail Operations

    Jan 2021 - now

  • District Manager on Special Assignment, Pharmacy & Retail Operations

    Jan 2020 - Jan 2021

  • District Manager, Pharmacy & Retail Operations

    Jan 2016 - Jan 2020

  • Pharmacy Manager

    Jan 2010 - Jan 2016

  • Staff Pharmacist

    Jan 2007 - Jan 2010