Sama Hassan

Experience

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  Xerox

  Mar 2004 - Nov 2006

  Personal Assistant (PA) (MAR 2004 – Nov 2006 )

  • Reading, monitoring and responding to the principal's email.• Answering calls and handling queries.• Preparing correspondence on the principal's behalf.• Commissioning work on the principal's behalf,• liaising with staff, clients, etc.,• Organizing travel and preparing complex travel itineraries.• taking dictation, planning, organising and managing events,preparing presentations typing documents

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  Vodafone Egypt

  Nov 2006 - Jan 2008

  Customer service agent

  • Answer customers’ calls and respond to their inquiries.• Participate in activities designed to improve customer satisfaction and provides additional customers.• Implementing and maintaining the friendly expert attitude with all customers at all times.• Handling customers' inquiries and complaints.

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  Al Youssef Motors Yamaha&Daihatsu

  Nov 2008 - Jun 2011

  Sales Team leader

  • Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service.• Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service.• Coach, develop, and motivate a team of agents within the retail office.• Ensure that team and individual agent performance is at the required standard and maximize the productivity of each individual member. • Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management. • Monitor the discipline, grooming and conduct of the team.• Provide necessary on job instructions and training to staff and new joiners. • Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced. • Ensure regular quality monitoring for all customer interactions is scheduled and sufficient coaching time allocated with each team member.• Perform regular quality audits with other Customer Sales and Service Team Leaders both within own retail office and network wide to ensure calibration of quality standard is achieved globally. • Delegate tasks based on ability of the staff, ensuring whenever possible a fair and even distribution of work among the team. Through coaching and quality monitoring identify team and individual training needs and recommend appropriate training programs. Ensure that the training delivered to the team is put into effect and feedback given on the program success.• Ensure that all customer complaints received are objectively investigated and liaise with team members and management to recommend remedial/corrective action.• Measure employee satisfaction and recommend initiatives to increase Show less

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  KTM Sportmotorcycle AG

  Jun 2011 - Dec 2013

  Middle East Sales Manager

  • Performs sales activities on major accounts and negotiates sales price and discounts.• Manages personnel and develops sales and sales support staff.• Reviews progress of sales roles throughout the company.• Accurately forecasts annual, quarterly and monthly revenue streams.• Develops specific plans to ensure revenue growth in all company’s products.• Provides quarterly results assessments of sales staff’s productivity.• Coordinates proper company resources to ensure efficient and stable sales results.• Formulates all sales policies, practices and procedures.• Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers.• Interprets short- and long-term effects on sales strategies in operating profit.• Educates sales team by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.• Reviews expenses and recommends economies. • Holds regular meeting with sales staff.-cover the Middle East region working directly and solely for our organisation. -travel to other countries for training and marketing requirements.-build target account strategies based on his understanding of our product technology and of the customer requirements as well as of local context.-develop sales of company portfolio in the Middle East , develop new and existing accounts in the region.-provide regular reporting on sales progress to the management. produce sales plans and business cases where required. also work directly with multiple departments within the Organization including Technical Sales Support, Services, Finance.- Show less

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  KLIENDIENST GROUP-THE HEART OF EUROPE

  Dec 2013 - Dec 2015

  PROJECT SALES MANAGER-KLIENDIENST GROUP-THE HEART OF EUROPE-

  -overseeing the development of new real estate developments. -responsible for identifying new development opportunities, managing development teams and other third party.-offer multiple Exclusive New Development projects to only the most eligible broker agencies in Dubai.-totally committed to our broker network and work tirelessly to provide continued training on our exclusive projects and incentivized social programs, ensuring that every associate of our extensive network receives total, full-scale support to ensure continuity of the highest standards of service. Show less

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  Emirates Airline Group, Dubai, UAE

  Dec 2015 - Mar 2020

  Senior Operations Executive / Customer Support Manager

  Planning, developing, and managing the activities of assigned operational support and customerservice teams to ensure the onsite deployment and support of end user peripherals and theonsite support of all services in the assigned customer area, ensuring a high level of customerservice is delivered and agreed service levels are met, by consistently following the incident andservice request management processes

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  Whitespace Architects,Dubai,Uae

  Mar 2020 - now

  Human Resources Manager

   To maintain the work structure by updating job requirements and descriptions for everyposition To develop and control the process of recruitment and induction of staff To ensure selection of the most suitable candidates for the organization To bridge relations between management and employees by addressing different types ofissues To ensure planning, monitoring, and appraisal of employees To facilitate active participation of each employee towards achieving common businessgoals To provide leadership for HR strategic planning To organize required training programs and workshop for employees Show less