Charles Chavannes

Experience

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  Fulton Data

  Jan 2000 - Nov 2005

  Customer Service Clerk

  - Managed wagering accounts and provided support for customers via telephone, e-mail and instant messenger.- Monitored logs for suspicious or fraudulent activity.

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  International Environments Ltd.

  Jan 2005 - Jan 2010

  Project Manager

  - Prepared estimates, bills of quantities, methodologies for residential, commercial, and Government projects such as the Running Track and Bleachers at the Marion Jones Sports Complex (Belize City)- Managed budgets, schedules and client expectations for turn-key residential and commercial projects with values of up to USD $3,000,000 such as the Matalon Business Center (www.thematalon.com)- Supervised crews of up to 100 workers and ensured quality control and safety on large work sites such as the United States Embassy Housing Compound (Belmopan, Belize)- Designed and fabricated concrete worktops for custom kitchens, bathrooms and outdoor living spaces. Show less

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  Self Employed

  Jan 2011 - Dec 2011

  Project Manager

  - Prepared contracts, drawings and models for a 3,000 ft2 bespoke, A-Rated home. - Researched and implemented sustainable building systems. (Structural, HVAC, Waste water management)- Prepared project estimates and managed schedule and budget. - Supervised daily onsite works by sub-contractors.- Designed and fabricated concrete worktops for client’s kitchen island and bathrooms.

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  Quentin Hotels

  Mar 2012 - Oct 2012

  - Managed inventory and oversaw day to day hotel operations.- Scheduled maintenance and supervised maintenance and housekeeping teams.

  • Front Office Manager

    Jun 2012 - Oct 2012

  • Night Auditor

    Mar 2012 - Jun 2012
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  Dental Couture Services B.V.

  Oct 2012 - Nov 2014

  Customer Support Representative (Invisalign)

  - Managed a portfolio of Invisalign EMEA dentists/Orthodontists from territories including Benelux, Scandinavia and GCC.- Provided support for Invisalign doctors via the customer hotline and email.- Ensured timely resolution to customer contact issues.- Responded to clinical and administrative questions received from doctors and business partners.- Called existing customers to notify them of upcoming promotions and offers.- Supported sales teams and business partners through CRM (Salesforce.com, Netsuite.com)- Investigated/Documented Invisalign Grey and Black Market activity and reported violations to Align Technology Legal Department. Show less

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  Convergys

  Nov 2014 - Aug 2015

  Customer Service Professional (Nike)

  - Respond to consumer enquiries and requests in a professional and timely manner- Complete work according Brand policy and procedures, - Escalate incidents in a timely manner and remain aware of the importance of meeting SLA and Key Performance Indicators- Record consumer feedback, create detailed notes for each consumer contact, and correctly label incidents for accurate reporting.- Maintain knowledge of complete product catalogue and stay up to date regarding new product releases Show less

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  Nike

  Aug 2015 - now

  Team Lead Nike Running and NikeWomen Experts

  - Provide premium, easy and personal customer service through professional, timely and accurate communication via chat and email . - Maintain up-to-date knowledge of running/training/lifestyle trends and consumer interests (Nike & Competitor brands) through Nike channels as well as Social Media channels (Facebook, Instagram, YouTube, Twitter). - Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders.- Share knowledge gained in product deep-dive sessions with the rest of the Expert and Social Media team- Compile monthly reports of Running Lost Demand and Consumer Feedback and share with stakeholders across the category including Digital Merchandisers, Buyers, Digital Brand, as well as the wider CS team.- Leverage existing reports and tools to better capture the consumer sentiment for monthly Running and Women’s reports.- Collaborate regularly with other Nike social media specialists and Nike Experts on best practices and seek better ways to manage workload and support the social media business. (Eg. Category Captain Pilot, TurnTo review distribution)- Manage Product Review queues, distribute reviews among CS team, and act as point of contact for all Product review related matters. - Present on camera for Brand Live Gear-Up sessions. - Maintain KPI’s for coverage and service. Show less