Amit Kumar Kamila

Experience

• 

  The Image Square

  Jan 2013 - Jun 2016

  Head Service Engineer

  ---Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.---Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.---Adhere to proper escalation procedures to resolve customer issues.---Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills.---Interfaces with senior level decision-makers within the customer account to apply retention strategies. --- Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results.--- Show less

• 

  Somnetics (Som Imaging Informatics Pvt. Ltd.)

  Jun 2016 - Mar 2019

  Customer Service Engineer

  - Specialist in repair and maintenance of Canon/HP copiers, Multi-functional printers and scanners in the field.- Attend to CM & PM calls.- Troubleshoot equipment to determine the cause of malfunction.- Accurate completion of invoices and expense reports in a timely manner.

• 

  Konica Minolta Business Solutions India Pvt. Ltd.

  Mar 2019 - now

  Sr. Customer Support Engineer-PPDC