Usha Jayashankar

Experience

• 

  Accenture

  Feb 2005 - Feb 2016

  Manager

   Program Manager, have led multiple leadership initiatives from design to implementation; proactively managed requirements from the Leadership, dynamic reporting & ad-hoc presentations to other stakeholders, Setup processes & aids to run the initiative effectively. This role involved end – to – end Stakeholder Management, closely working with leadership & cater to their reporting needs. I was responsible for design & development of the operations framework & successful deployment of the same across 3 varied segments – Training Management, Business Analysis Capability / COE & Pre-Sales PMO  Functional Architect, have defined the Business Processes for the Pre-Sales group; Conceptualized & Designed the application which is now operational across APAC, NA, EALA regions – more than 15 delivery centers. I was the functional SME and had taken the ownership of Stakeholder Management, Business Process modeling, Requirements Management, User Training, Testing & Operations Support. QA & QC, have managed Process Definitions, Process Customizations, Metrics & Analysis across various groups & handled over 300+ projects overall; In this role I also Mentored the Project Leads on Process Compliance & tools adoption, conducted Process Audits and reported Non-Compliances. I have led End-End testing for more than 4 applications, spanning across multiple releases & locations. This was part of the ERP suite and I was responsible for CRM & Sales Distribution Modules Trainer, Conducted and organized Organization wide CSQA program twice in a row and enabled around 70+ resources to attain CSQA Certification; have coached resources for PMP & CBAP certifications. Conducted trainings on Estimation techniques, Business Analysis, New Joiner Orientation, Quality Assurance etc., Show less

• 

  OneEIGHT technologies

  Aug 2018 - Mar 2019

  Functional Manager

  Led customization and implementation of a CRM / BSS solution, integrated with company’s portal Managed Data Migration from existing system to CRMManaged vendor teams along with in house teams and successfully deployed CRM from Functional sideIntegrations with various vendors on Payment Gateway, SMS Gateway, Call Center ServicesVendor Analysis to deployment of services for call center solution for the company’s product

• 

  Circles.Life

  Jul 2019 - Feb 2020

  Technical Program Manager

  Handled scrum teams for two features of the product, in parallelCoordinated with Product team and enabled them on Scrum processAutomated and saved efforts on JIRA maintenance which enabled accurate reportingLiaison with Product & Development teams and handle Reporting to Leadership

• 

  Agnos Inc.

  Jun 2020 - Jun 2021

  Senior Program Manager

  Lead Digital Marketing team ( Content Development, Google Analytics, Hubspot CRM setup, ETL process setup)Scrum Master for a healthcare web application ( Interactions with the Product team, Client & Engineering / QA team)

• 

  Cognizant

  Jun 2021 - now

  Senior Program Manager