Latoya Nealy

Experience

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  Play N Trade Video Games

  Sept 2009 - Jan 2011

  Sales Associate

  Maintained excellent customer service skills and top sales performer.Order processing, inventory control, organization of store, and cashier management.Created various ideas for marketing and promotions for the store.

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  Atlanta Braves

  Apr 2011 - Sept 2011

  Guest Relations Representative

  Aided guests in having the greatest experience at Turner Field ballpark with the best guest service.Provide guests with helpful information and promotions of the ballpark.Checked the tickets of guests for the Golden Moon Casino level.Encouraged the guests to have fun at the ballpark while insuring their safety.

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  Hertz

  Jul 2013 - Dec 2013

  Vehicle Transporter

  Performed daily inspections of the vehicle.Reported maintenance issues promptly.Assured vehicles were loaded properly with correct fuels for each drop location.Directed traffic on the return and rent lots.

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  Walmart

  Jul 2013 - Aug 2015

  Electronic Sales Associate

  Pushed products while identifying with individual customer requirements and preferences.Maintained constant presences on sales floor to address customer needs.Provided information to customers regarding store policies, products, manufacturers and popular items.Operated registration with cash handling accurately.Accurately maintained inventory of high dollar merchandise.Train and assist associates product knowledge, store operation, and various equipment used for store operation. Show less

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  Banfield Pet Hospital

  Apr 2016 - Aug 2019

  Veterinary Assistant

  I am scientifically and clinically skilled in veterinary medicine, an educator/trainer, and ultimately I improve the human/animal bond.I have worked with supervisor to identify the training needs of other colleagues as far as anesthetic monitoring, surgical support, laboratory maintenance and techniques (microbiology, use of machines, and various diagnostics), pharmacology, examinations, treatment, and customer service/education. I have worked with over 2,000+ customers to develop realistic objectives/timeframes by educating and planning on the best preventive care routes for the patient (vaccinations, physicals, preventative medications, etc.) or treatment routes for patients with health concerns ( diagnostics for best medical care and pharmaceutical treatment, or best conservative care for terminal /patients).I have interpreted results of analyses to reach understandable conclusions and recommendations by collection (draw blood, fecal, ear swab, skin scrape, ect.), preparing and diagnosing various samples using microscope and various diagnostic tools/tests for parasites, use of flat panel X-ray to take various radiographs of patients for identifying internal diseases, broken bones, abnormalities, etc., and by running internal organ function using centrifuged blood serum and complete blood cell count using blood analyzers. I have discussed laboratory maintenance with supervisors and colleagues that I’ve trained on microscopes, blood analyzers, urinalysis equipment, and reagents/stains/chemicals. Medical grooming (shaving and disinfecting areas of infected skin), clipping of long or ingrown nails, ear hair removal, professional ear cleaning, expression of anal sacs, ect.)Fill prescribed medicine to patients and advise clients how to properly use the medication. Input health reports, certifications, results within patient health system, and discharge patients.Clean, restock, and organize hospital treatment area and examination rooms Show less

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  Apple

  Apr 2017 - now

  Apple Certified Technical Expert

  I am an educator/trainer, life enricher, problem solver, and team leader:I am one of the top 5 technical experts in the store and I have worked with over 3,000 customers to develop realistic objectives/timeframes by educating them on basic device care, using various diagnostics to identify issues, informing them on solutions for repair, and providing them a repair timeframe. I enrich the lives of 100% of the customers that choose to upgrade their device or try an apple hero product for the first time by informing them on the benefits of how the product can make their lives greater by aligning with their passions. I also achieved 100% of apple care and connected apple care in doing so. I have 90% or greater NPS scores quarterly. I connected many customers with business introductions and was the top team member for apple pay use. I have interpreted results of analyses to reach understandable conclusions and recommendations by conducting various diagnostics (software related issues crashing applications, slow performance, etc. and hardware related issues such as battery, touch sensors, cameras, audio issues, etc.) for device symptoms leading to diagnosis and best solution for repair. I achieved over 90% on same unit repair. I have lead teammates by training them and being a knowledgable resource. I help set goals in team meetings as far as time efficiency, finding the best solutions for repair, identifying the best practices and routes to take in troubleshooting, customer connection and satisfaction, and collaborated with leadership in leading daily downloads. Show less