Ian Okan

Experience

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  ARV Projects Specialist

  Jan 1997 - Oct 1998

  COMPUTER TECHNICIAN

  Assembled and maintained computer hardware and software for the company. Duties included inventory monitoring, hardware components testing, and delivery of assembled computers and products to customers.

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  CENTRO-AIRE INCORPORATED

  Feb 1999 - Jan 2001

  PURCHASING MANAGER

  Handled all purchasing requirements of the company. Work involved decision-making, establishing and maintaining supplier relations, and also product retail pricing.

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  Trend Micro

  Jun 2001 - Mar 2004

  LEVEL 2 ESCALATION TECHNICAL SUPPORT ENGINEER

  Provide technical phone support and email support to the US clients of the company. Work involved analysis and troubleshooting of systems and networks in the client's environment to efficiently and effectively integrate antivirus and security products. Work also included setting up of network laboratory environment for problem replication, as well as providing technical training of antivirus products. Project assignments: Red Alert Team, Beta Testing Team (Trend Micro Control Manager product).

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  Manila Electric Company (MERALCO)

  Mar 2004 - Sept 2011

  Worked as unix administrator for the IT-Technical Support Unix team, primarily maintaining Sun SPARC servers. Technologies handled include the following:• Monitoring and maintenance of Solaris OS 9 & 10• Creation, configuration, and maintenance of Solaris Containers• Solaris ZFS creation and maintenance • EMC Legato Networker Enterprise Backup software• EMC storage systems (Clariion and Symmetrix)• Navisphere software and EMC CDL• IBM Websphere Application Server 6.1 (installation and maintenance)• SuSe Linux Enterprise Server 10 on System Z• IBM WebSphere 6.x installation and maintenance Show less Provide support to the developers and application administrators of the company's various systems such as Geographical Information System, Maintenance Work Management System, Assets Management System, and Operations Portal among others. Work primarily involved the following:• installation, configuration, and maintenance of Oracle databases on Windows and Solaris servers, • designing and setup of backup and recovery strategies,• application of patches and performing database refresh,• application of database object changes from development to production environment, • and participating in the planning of new systems to be implemented in the company.Work also includes system administration of Windows 2000/2003 Servers and Web services thru Internet Information Servers. Handles Oracle 8i/9i/10g and MS SQL Server 2005 databases and Autodesk Mapguide 6.0 software for map rendering. Show less Provided technical phone support and assistance to the internal customers of the company. Primary work assignment was the installation, administration, and maintenance of all Intel-based servers running Windows 2000 Server/Advanced Server. Work also involved administration of the following:• Active Directory Service• DHCP Service• Internet Information Server• Software Update Service• Terminal Server• Disk Quota Management• KRONOS time capture device management• Antivirus Software Management Show less

  • UNIX ADMINISTRATOR

    May 2010 - Sept 2011

  • DATABASE ADMINISTRATOR

    Sept 2005 - Sept 2011

  • SYSTEMS ADMINISTRATOR

    Mar 2004 - Sept 2005
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  Macquarie Group

  Sept 2011 - Jul 2012

  DATABASE ADMINISTRATOR

  Worked as part of the DBA Operations Team, which provided 24x7 support to the company’s global database environment consisting of Sybase, Oracle and MS SQL Server databases. Responsibilities included:• 1st to 3rd level DB Support thru phone and email requests,• Working quickly and effectively to resolve or escalate production Oracle issues at the first sign of detection using agreed monitoring and resolution processes,• Execution of change requests,• Administering database access and maintaining database security, • 'Gate-keeping' of new databases destined for the production environment,• Fine-tuning and optimising poorly performing databases and the related infrastructure,• Ensuring synchronisation between production replica databases,• Running or re-running of failed regular jobs and killing failed tasks,• Implementation of regular monthly patches,• Providing backup/back-fill support to business aligned teams where required• Raising support requests to Oracle Support thru Metalink Show less

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  Hewlett-Packard

  Jul 2012 - now

  Manages the L3 DBA team to provide better direction on technical issues and matters relating to the Database Administrator/Infrastructure Administrator work. Responsibilities include:• Creation, documentation and maintenance of Standard Operating Procedures for the DBA/IAs including best practices,• Lead the investigation on critical issues,• Represent the DBA/IAs on critical calls and serve as single point of contact (SPOC) for escalations on technical issues,• Delegate, manage and review technical Service Improvement Plans,• Contribute on process improvements concerning DBA/IA work• Lead internal DBA meetings to ensure issues and resolutions encountered are properly cascaded and understood by the team• Assess skills of DBA team members and provide coaching/mentoring as needed Show less Works as part of the 3rd level escalation team for one of the Application Support teams in the company. Responsibilities include:• Handle 3rd level support for server and database issues, or similar escalated incidents,• Setup monitoring tools and jobs for capacity/performance monitoring,• Coordinate with Global HP for issues with the monitored servers,• Respond to and/or fulfill admin, service or information requests from clients,• Execute Change requests,• Generate and analyse database reports to review and monitor database performance (AWR, ASH, ADDM), and provide recommendations as needed,• Participate in semi-annual Business Continuity Plan testing of supported applications and servers Show less

  • DBA TECHNICAL LEAD

    Aug 2013 - now

  • DATABASE ADMINISTRATOR / INFRASTRUCTURE ADMINISTRATOR

    Jul 2012 - now
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  DXC Technology

  Aug 2015 - now

  Platform Operations Lead