Nicole Boyer

Experience

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  Xeta Technologies

  Feb 2010 - Jun 2012

  Samsung BCS Customer Service/Order Management

  • Order management using SAP software• First point of contact for customer requests and concerns• Administer Marketing reimbursement program• Maintain master customer data list

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  Arrow Systems Integration

  Jun 2012 - Jan 2018

  • Help generate revenue from existing customer/prospect base by providing key sales support for Western region account executives• Generate quote documentation for proposed solutions• Provide first-level Aspect training for account executive on-boarding• Establish solid rapport with external clients in addition to internal colleagues to help streamline quote-to-cash process; very skilled in relationship-building• Serve as backup contact for account executives during periods of PTO or business travel• Coordinate weekly status calls with account executives to maintain forward progress on open proposals and help meet monthly forecasts according to Salesforce• SME for PasswordPro quote-to-cash process; worked with VP of Strategy & Technology to establish new requirements and document accordingly• First POC for several established clients for quote requests and flat rate purchase orders• Work closely with Contract Administration to ensure solid order booking status Show less • Monitor and manage workload for Wireless Enterprise Customer Service team• Monitor SLA compliance and identify challenges• Process development and innovation• Selected as part of the SAP transition team to migrate the former Samsung Telecommunications America to the larger Samsung Electronics America• Assess customer requests against policies and provide direction• Resolve escalated customer concerns• Work with Samsung Accounting to resolve billing disputes• Bridge communication between Operations and Management• Maintain interdepartmental communications with Technical Support, Training, Logistics, Marketing and Sales teams Show less

  • Field Sales Specialist

    Nov 2015 - Jan 2018

  • Order Provisioning Specialist

    Jul 2015 - Nov 2015

  • Samsung BCS Order Management Supervisor

    Jun 2012 - Jun 2015
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  GDT - General Datatech

  Jan 2018 - now

  Sales Support Specialist

  Founded in 1996, GDT is an award-winning, international multi-vendor IT solutions provider and Cisco Gold Partner. GDT specializes in the consulting, designing, deploying, and managing of advanced technology solutions for businesses, service providers, government, and healthcare. The GDT team of expert architects and engineers hold the highest level of certification and employ the use of state-of-the-art, LEED-certified facilities to translate the latest ideas and technologies into inventive solutions that realize the goals of IT and the vision of business leaders.My position directly supports one of the top-3 account executives. My role also supports GDT's sales and service philosophies by communicating daily with our customers and select Distribution and/or direct channels for order processing and quoting. • Prepare quotes via SAP• Process customer purchase orders via SAP• Track orders from fulfillment to delivery • Regular weekly reporting to both customers and key GDT account partners• Bridge communication between customer contacts and GDT partners• Build and maintain valuable business relationships with key customer, partner and vendor contactsMy professional experience and knowledge is how I continue to provide superior account support, all the while being challenged daily in this ever-evolving industry. Show less