Katie Gates

Experience

• 

  Zio's Italian Kitchen

  Apr 2011 - Jun 2013

  Server
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  Polo Grill

  Jun 2013 - Aug 2014

  Server

  I was responsible for providing exceptional customer service worthy of five-star dining. I took care of several large groups in a private dining setting. My additional duties included polishing silverware, cleaning the server station, and setting up for private dining parties.

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  Tulsa Oratorio Chorus

  Aug 2013 - May 2015

  Paid Student Intern

  I sang in the choir.

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  St. John's Episcopal Church

  Feb 2014 - Jun 2015

  Alto/Mezzo Soprano Section Leader

  I was responsible for attending all rehearsals, Sunday services, and outside concerts. I was also responsible for learning all assigned repertoire outside of rehearsal and making sure my section knew their parts.

• 

  Full Moon Cafe

  Aug 2014 - Sept 2015

  Manager/Bartender

  As a manager, I was responsible for leading shifts, keeping track of money, and doing paperwork at the end of the night. As a bartender, I was responsible for talking care of guests, mixing drinks to order, and getting to know regulars by name and usual order.

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  Foyil Music Studios

  Feb 2016 - Dec 2016

  Private Voice/ Piano Teacher
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  Midtown School of Performing Arts

  Sept 2016 - Dec 2016

  Private Voice/Piano Teacher
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  Miller Sports & Wellness Chiropractic

  Feb 2017 - Sept 2019

  ● Developed detailed project documentation and user stories, establishing a clear roadmap thatpromoted clarity and focus for daily tasks● Implemented a digital onboarding platform that consolidated training materials and resources,streamlining access for new hires and increasing engagement rates● Coordinated interviews for 10+ applicants, utilizing a comprehensive scoring system that increased thehiring manager’s satisfaction rate and ensured alignment of candidates with company values● Drafted and enforced new operational guidelines that improved compliance with industry regulations,fostering a culture of accountability within the organization Show less

  • Office Coordinator

    Aug 2017 - Sept 2019

  • Office Administrative Assistant

    Feb 2017 - Aug 2017
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  Lakepoint Church

  Nov 2017 - Sept 2018

  Office Administrator
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  The Commons

  Feb 2019 - Sept 2019

  Kohls Team Member

  Participated in the Spring 2019 Kohls innovation challenge

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  The Office Technology Group

  Sept 2019 - Aug 2024

  ● Spearheaded the development and implementation of a customized Scrum framework for Managed ITServices, leading to improved project tracking efficiency and enabling teams to meet deliverables witha 20% increase in accuracy● Facilitated all adopted scrum ceremonies, including Sprint Planning, Daily Scrums, SprintRetrospectives, Sprint Planning, and Backlog Refinement● Crafted systematic tracking methodologies in Asana that enhanced the visibility of 150+ ongoing tasks,leading to a more organized approach to project management and increased coordination across teamefforts● Coordinated 30-50 IT Projects per year including server environment virtualizations, network design &implementations, SharePoint Migrations, and Exchange Online Migrations, among others● Acted as a servant leader for the Professional Services Team, working to create a psychologically safeenvironment to pursue continuous improvement● Conducted bi-weekly performance check-ins for the Professional Services (Projects) and TechnicalAlignment Managers (TAM) Teams, enhancing feedback cycles and accountability, which led to a 40%increase in employee satisfaction scores within six months● Championed the rollout of an “All-Inclusive” Managed IT Services model, ensuring compliance withindustry best practices and achieving a 90% adherence rate among team members within the first sixmonths of implementation● Formed and chaired 5 committees for enhancements to processes and procedures, includingDocumentation Standardization and Standards Creation, among others● Developed and executed targeted strategies for process optimization, achieving a 40% reduction inteam communication errors; refined training materials and onboarding procedures contributed to moreeffective service teams Show less

  • Scrum Master / IT Project Manager

    Mar 2020 - Aug 2024

  • IT Support Technician

    Sept 2019 - Mar 2020
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  Currently Seeking New Opportunities

  Aug 2024 - now

  Scrum Master
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  Lakepoint Church

  Nov 2024 - now

  Lead Administrator - Temporary

  • Completed data analysis and entry for a large-scale generosity project• Optimized church database processes for tracking event registration and attendance• Acted as personal assistant to the Lead Pastor