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Pedro Trueba

Pedro Trueba

Call Center Agent

Followers of Pedro Trueba877 followers
location of Pedro TruebaUtrecht, Utrecht, Netherlands

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  • Timeline

  • About me

    DevOps Engineer

  • Education

    • TripleTen LatAm

      2024 - 2024
      Data science bootcamp Data

      An intensive machine learning-focused data science program that includes instruction in Python, SQL, and the development of machine learning models. The program culminates with participants completing 16 projects using real-world data

    • Universidad de Las Américas (EC)

      2015 - 2019
      Psicólogo PSYCHOLOGY

    • Universiteit Utrecht

      2022 - 2023
      Master's degree in Applied Cognitive Psychology PSYCHOLOGY

      • Specialization in data analysis, human decision-making, signal detection theory, and ergonomics.• Applied data analysis techniques for research in visual ergonomics related to advertising.• Performed statistical analysis in commercial settings to evaluate the impact of marketing strategies and consumerbehavior.

    • Universitat Oberta de Catalunya

      2024 - 2025
      Curso preparatorio para máster en Ciencia de Datos Ciencia de datos

      • Linear Algebra: Develop algebra and geometry tools, applying systems of equations, linear transformations, and singular value decomposition.• Probability and Statistics: Focus on descriptive statistics, probability, inference, estimation, regressions, and hypothesis testing.Tools: R, Python (SciPy, Statsmodels)• Fundamentals of Programming in Python: Learn from control structures and functions to scientific libraries, APIs, and data preprocessing.Libraries: Numpy… Show more • Linear Algebra: Develop algebra and geometry tools, applying systems of equations, linear transformations, and singular value decomposition.• Probability and Statistics: Focus on descriptive statistics, probability, inference, estimation, regressions, and hypothesis testing.Tools: R, Python (SciPy, Statsmodels)• Fundamentals of Programming in Python: Learn from control structures and functions to scientific libraries, APIs, and data preprocessing.Libraries: Numpy, Matplotlib, Pandas• Advanced Programming for Data Science: Optimize code and explore advanced structures, parallel programming, and application development.Topics: Profiling, Multithreading• Databases: Develop skills in SQL, analytical functions, and optimization in Data Warehouse environments.Tools: PostgreSQL• Networks and Architectures: Explore computer networks, cloud computing, and the OSI/TCP-IP models. Show less

    • Universitat de Barcelona

      2019 - 2022
      Bachelor's degree PSYCHOLOGY

      • Completed coursework in psychology, laying a strong foundation in psychological theories and research methodologies.

  • Experience

    • Alianza Francesa de Quito

      Mar 2018 - Jun 2018
      Call Center Agent

      • Informing interested individuals about the French courses available at the academy.• Assisting students throughout the enrollment process, providing detailed guidance on requirements and procedures.• Providing support during events organized by the educational center to promote and celebrate cultural and educational activities.

    • Cedar Point Amusement Park

      Jul 2018 - Sept 2018
      Associate

      • Assisting customers with locker rentals and resolving related issues efficiently and in a friendly manner.• Encouraging customer participation in various games and attractions within the park.• Adapting to a multicultural environment, developing effective communication and customer service skills.

    • Majorel Spain Job

      Apr 2019 - Oct 2021

      • Managed and analyzed key performance indicators (KPIs) to exceed customer satisfaction targets.• Implemented strategies based on the analysis of global team performance data, contributing to continuous service improvement.• Led a customer support team, providing regular feedback and motivating team members to enhance their performance. • Assisted customers across multiple channels (email, social media, phone).• Recorded and analyzed customer interaction reasons to improve internal statistics.• Achieved customer satisfaction goals by analyzing user behavior patterns and providing actionable insights.

      • Team Manager

        Aug 2020 - Oct 2021

      • Call Center Agent SP/EN

        Apr 2019 - Aug 2020

    • Universitat de Barcelona

      Oct 2021 - Feb 2022
      Internship: Animal Experimentation Unit

      During my internship at the Animal Experimentation Unit, I conducted an experiment in the field of perceptual learning to test the differential representation theory by Artigas & Prados (2014). Perceptual learning refers to the process of generating a representation of a stimulus through exposure to it, allowing for discriminative learning that helps differentiate between similar stimuli.

    • MR MARVIS

      Nov 2024 - Mar 2025
      Data analytics intern

      • Data Modeling with dbt: Maintained modular data models, applying best practices in software engineering, including version control, documentation, and testing.• Anomaly Detection System: Developed a data consistency monitoring framework, comparing daily snapshots ofhistorical data. Implemented adaptive thresholding mechanisms to flag deviations beyond the 95th percentile, proactivelyidentifying and resolving inconsistencies.• CI/CD for Data Pipelines & Code Quality Assurance: Integrated CI/CD validation processes in dbt and GitHub,ensuring all modifications were automatically tested before merging, reducing production issues.• Cross-Functional Collaboration: Worked with teams acrossthe company to ensure data-driven decision-making.• Cloud-Based Data Migration : Migration of data ingestion. Flattened JSON-stored data, created base tables, and structured staging models for seamless integration. Show less

    • CloudSuite

      Apr 2025 - now
      DevOps Engineer

  • Licenses & Certifications