Fidel Micolleney

Experience

• 

  Mpact Corrugated

  Feb 2011 - Jul 2019

  Assistant Operator and IT service technician

  Core Functions• Provide 1st and 2nd Line Desktop Support

• 

  FLB INVESTMENTS cc

  Jul 2014 - now

  Owner

  Provide various services ranging from Construction and Renovations, Architectural and building plans

• 

  BCX

  Oct 2020 - now

  Duties and Responsibilities include but are not limited to:Perform daily preventative maintenance checks, troubleshooting, and resolving of the software and applications listed below: - Veeam Backup Enterprise, Veeam Backup and Replication: installing, upgrading, configuring, monitoring, troubleshooting, and resolving errors/failures in the Veeam backup and replication architecture. - VMware ESXI, VMware VSphere, VMware VCentre: installing, upgrading, configuring, monitoring, troubleshooting, and resolving errors. - VeeamOne Reporter, VeeamOne Monitor: installing, upgrading, configuring, monitoring, troubleshooting, and compiling infrastructure reports.- Handle escalated calls (3rd Line Support) and resolve issues related to the above-mentioned software and applications.- Administer Microsoft Active Directory, including Group Policy Management.-Install, configure, monitor, and maintain Microsoft Windows Server.-Provide consultation on improving IT infrastructure and implementing new software and projects.-Administer the Microsoft O365 portal and participate in multiple O365 cut over projects.-Conduct weekly data center checks, including physical infrastructure, aircon, UPS, and generators.-Explore and implement the latest technologies and tools to optimize and monitor infrastructure more efficiently. Show less

  • Senior System Engineer

    Jun 2024 - now

  • System Engineer

    Oct 2020 - Jun 2024