Lily Griffey-Hill

Experience

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  The Swan At Tetsworth Restaurant

  Oct 2013 - Feb 2014

  Waitress

  -I worked in a small team that consistently strove to achieve the highest level of customer service and Trip Advisor scores. - I learnt how to work under pressure and deliver a consistent level of customer service when juggling the demands of the full restaurant, front of house and chef.- I gained insight into the importance of maintaining a consistently high standard of hospitality and customer service.-I quickly learnt how to manage my time with each table effectively, so that every customer felt that they were in good hands.-I worked with the new restaurant management team to share feedback and comments from customers as a means of improving service delivery and positive customer experience. Show less

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  University of Bristol

  Jun 2017 - Jun 2017

  Steward

  -A member of Bristol University’s steward team, the first body of students that prospective students and their parents meet during Bristol University Open Weekend. - I had to answers questions from students and their parents in an honest and friendly way, shepherding the visiting groups around university public space to minimise over-crowding and ensuring every prospective new student had a positive experience

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  Primrose's Kitchen

  Aug 2017 - Sept 2018

  Brand Ambassador

  -As a brand ambassador for Primrose’s Kitchen, promotion and the sales figures of the brand is key. Brand knowledge is vital; both the ethos of the company and the products themselves must be clearly known and explained to potential customers. - I have developed communication and promotional skills, as the role requires potential customers to engage with the brand and the product itself. This relies upon clarity on the part of the Brand Ambassador, as well as a continued affable nature in order for the customer to potentially buy the product. Show less

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  Tonic Communications

  Jun 2018 - Aug 2018

  PR Assistant

  As a PR assistant, I had a range of responsibilities: - In the later part of my internship, I was allowed to create press releases that were sent to both consumer and trade press, meaning that I had to write concisely and in a tone that reflected the client. - Managing the account bookings with our clients, and ensuring that everyone was abreast of any changes formed part of my internship. This meant being both organised and aware of any previous bookings that could collide. - By creating and amalgamating all coverage that had been secured in the previous month, I developed my Microsoft Excel and Word abilities. Often, I would have to summarise all the coverage secured in a word document, that would then be sent on to the client.- I had to familiarise myself with social media, and in particular the influencers on certain platforms. My role involved contacting them, and securing promotional content for our clients. Show less

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  Pycom

  Aug 2018 - Apr 2020

  As the Marketing Manager for Pycom, a tech start-up founded in 2015, I have rapidly built my knowledge of tech start-ups and IoT to promote our product portfolio and activities to a diverse global audience, from hobbyists to large corporates. I am responsible for:Research and content creation: • Tracking global and national IoT news, use-cases and the future of IoT from sources including IoT News, Tech Radar, TNW, Gartner and Forbes• Writing detailed blog posts for Pycom focused on IIoT, Industry 4.0, the different offerings of LTE-M and NB-IoT utilising reports from EY, Gartner, McKinsey and Berg Insights.Product training content • Learning to programme Pycom’s WiPy as part of Product Training. This involves using the programming language MicroPython (an offshoot of Python 3), learning how to use Pycom’s IDE plug-in, Pymakr, and collecting data using LPWANs and Pycom's device management platform, Pybytes.Product Promotion:• Copy creation for various purposes e.g. email promotion, Beta-product testingEvent planning: I am the event co-ordinator for Pycom's #GOINVENT World Series tour (2019/20), hosted by Pycom and their international sponsors in major cities worldwide. #GOINVENT IoT workshops are led by Pycom’s founders and utilise different LPWANS throughout the day. My responsibilities include:• Organised events in Melbourne, Brisbane, San Francisco and Paris. • Responsible for event promotion through key social media channels • Achieved target audience enrolment of 50 people per event• Created the workshop kits, shipping them on time to locations, organising collection on location, making sure that catering was secured and making sure that the venue met our requirements.Promotion• Utilising various Social Media channels such as Facebook, LinkedIn and Twitter as well as the email campaign manager, Mailchimp. • Relatively competent user of Photoshop, for example to enhance, fit or put text on an image. Show less - Writing the Social Media Brand Guidelines which enable others to post on behalf of Pycom. A prior requirement is that the posts adhere the guidelines that I have written, and so there is a continuity to the brand's online presence. This required a knowledge of both the brand, and the different social media platforms. Different platforms have different needs for a successful post, and this required a large amount of research so that our posts would have the largest reach. - Involved in copywriting aspects, drafting several pieces of copy that have gone on to be used in Kickstarter campaigns and online. I had to be aware of the tone that we wanted the brand to have, and had to create copy that worked cohesively using that tone. This meant that I had to write in a certain style, and make sure that each piece complied with that tone. - Acted as a proof-reader, checking documents that could potentially go out to investors, and so were required to have a very high standard of written English whilst also being succinct. Show less

  • Marketing Manager

    Jul 2019 - Apr 2020

  • Copywriting Intern

    Aug 2018 - Jul 2019
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  WIRED UK

  Aug 2020 - Aug 2022

  - Supported and managed projects addressing societal and business issues; ranging from the importance of sustainable urban planning to the future of cash in a digital-first world to the importance of data in workplace transformations - Managed and updated project plans on Monday.com - Created and managed Kanban boards on Trello - Responsible for communicating any client changes to the scope or timelines to various stakeholders clearly and concisely- Worked alongside PR and Social Teams to grow business awareness of WIRED Consulting. Part of this task involved setting up and now managing the company’s LinkedIn page, which grew to over 1.1K followers under my supervision - Supported the growing team by taking responsibility for standardising our media agreements and templating best practice documents. These documents had to be clear and concise, stating what is expected at each stage of the media process, with guidance on how best to communicate with the customer, project, and supplier teams- Championed monthly learning and knowledge-sharing sessions for the WIRED team, where each month a member of the team shares applicable learnings; topics vary from project learnings, to how to share feedback to how to manage client expectations. I was responsible for briefing the team members, ensuring that they were prepared for the session. Whenever possible, our learnings were applied to future projects Show less

  • Project Manager

    Apr 2022 - Aug 2022

  • Junior Project Manager

    Aug 2020 - Apr 2022
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  TBWA Paris

  Nov 2023 - May 2024

  Junior Strategist - Nissan United
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  Fédération Internationale de l'Automobile

  May 2024 - Sept 2024

  Communications and Public Affairs Officer
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  WIRED UK

  Sept 2024 - now

  Client Success Manager, WIRED Consulting