Katarzyna Stanczyk

Experience

• 

  Discovery the World Travel Agency

  Mar 2016 - Jun 2016

  Specialist for Tourism / Travel Designer

  • Enhance tourist experience with strategic recommendations for attractions and activities.• Provide personalized assistance and information, ensuring a positive and memorable travel experience.• Tailor recommendations to individual preferences, creating a customized and enjoyable itinerary.• Proactively engage with tourists, offering insights and support for a seamless travel journey.

• 

  Katowice Airport

  Apr 2016 - Jun 2016

  Agent for passenger service ( Check-in )

  • Provide comprehensive passenger assistance, covering check-in, boarding, and issue resolution.• Collaborate with airport and airline staff for seamless operational coordination.• Ensure smooth passenger flow through effective communication and coordination.• Uphold compliance with safety protocols to prioritize passenger well-being and security.

• 

  Net Holiday

  Aug 2016 - Nov 2017

  • Junior Product Manager

    Dec 2016 - Nov 2017

  • Tour Representative - Corfu / Kos

    Aug 2016 - Nov 2016
• 

  ALSA

  Nov 2017 - May 2018

  Airport Representative - Geneva

  - Upheld strict compliance with safety protocols and regulations to prioritize passenger well-being and security, contributing to a safe and secure airport environment.- Delivered exceptional customer service by addressing passenger inquiries, concerns, and needs, creating a positive and memorable experience for travelers.- Collaborated with airport and airline staff for seamless operational coordination, facilitating efficient passenger flow and resolving issues promptly.

• 

  International Air Transport Association (IATA)

  May 2018 - Mar 2019

  DDtravel - IATA Representative

  • Manage international air transport documentation accurately and efficiently.• Act as the primary point of contact for IATA-related inquiries.• Build and maintain positive relationships with IATA representatives.• Ensure effective communication and collaboration with IATA for streamlined operations.

• 

  LORD TRAVEL

  Apr 2019 - Oct 2019

  Destination Manager

  • Strategically plan and coordinate logistics, accommodations, and activities for seamless execution.• Build and maintain relationships with local stakeholders, vendors, and service providers.• Manage destination budgets to optimize financial resources effectively.• Conduct financial analysis for informed decision-making and budget allocation optimization.

• 

  Sea Ways

  Apr 2020 - Oct 2020

  Assistant Reservations Manager

  • Efficiently manage reservations for accuracy and timeliness, optimizing room occupancy and revenue.• Provide exceptional customer service, addressing inquiries and ensuring overall guest satisfaction.• Foster collaboration with reservations and front office teams, offering training and support for high service standards.• Conduct detailed analysis of reservation data, generate reports for strategic decision-making and strategy enhancements.

• 

  Booking.com

  Jul 2021 - Nov 2022

  Customer Service Executive

  • Proactively build and nurture positive client relationships through regular communication.• Address and resolve client inquiries and concerns with a customer-centric approach.• Identify and promptly resolve a variety of customer issues with efficiency and effectiveness.• Demonstrate strong verbal and written communication skills across multiple channels, ensuring accurate and timely responses

• 

  Lapland Safaris

  Nov 2022 - Feb 2023

  Coordinator for French Operations and TUI UK Musement

  • Oversee day-to-day operations of TUI UK amusement in France, ensuring compliance with local regulations.• Conduct regular market analysis to stay informed about industry trends and customer preferences.• Oversee the coordination of logistics, staffing, and resources to optimize operational efficiency.• Provide insights and recommendations for strategic decision-making based on market intelligence.

• 

  The Travel Corporation

  Jun 2023 - May 2024

  Book outs Executive

  - Manage group relocations by identifying alternative hotels, creating contracts, and ensuring smooth procedures are followed.- Negotiate and secure favorable agreements with hotels, collaborating closely with contract managers for seamless execution.- Foster efficient communication and cooperation with contract managers to optimize group booking processes and ensure compliance with organizational policies.

• 

  Destination One

  May 2024 - Oct 2024

  Traffic and Operations Executive