Ekaterina Troyanova

Experience

• 

  StP Oil Company

  Jul 2011 - Aug 2013

  Programmer

  I was part of a team that developed a simulator for astronauts.My responsibilities:Programming (C++ and Python), testing, code review and analysis.Documentation preparation (Doxygen).

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  JTI

  Jan 2013 - now

  • Provide project management services to cover business demands in global and Geneva HQ projects with Corporate Affairs & Communication and cross-functional• Support business at all stages from the implementation of new and existing solutions (SaaS and IT internal), development, changing or decommissioning• Identify problems with existing solutions: cost, performance, content, communication (Approximately 900 000 USD cost saving for one of my recent projects)• Ensure proper communication with respective business communities is in place to mitigate the risks of business disruption• Governance and promotion of global tools: Miro, Mentimeter, TeamRetro, Kanbanize, Canva• Processes automation: automated requests and clean up, to make sure that the budget and resources are used wisely• Products Ownership: business cases definition, support, improvements, analysis• Vendor management: find the best vendors, review the contract, create standards for the vendors, manage the licenses and control the level of the service provided• Scrum Master in Business Relationship Management initiative• Team leadership Свернуть • Implemented and optimized internal processes such as hardware commissioning, inventory and lifecycle management• Implemented applications, infrastructure and digitization projects• Managed local projects, worked closely with other Global IT teams via Change Requests• Planned budgeting and purchasing of end-user hardware for the entire site (over 300 employees)• Assisted end users with technical issues including hardware replacements in coordination with Global IT and Global Service Desk and educated users on how to use old or newly implemented applications/devices Свернуть Project management:• Led an Internal Portal (myIT Portal) awareness project from scratch.o Utilized Microsoft Project application to plan project work, communicate goals and provide continuous progress updateso Defined requirements and documented project deployment lifecycle, including scheduling of project deliverables and timelineso Demonstrated ability to solve complex problems, identify and troubleshoot issues, and determine most efficient solutions in a timely mannero Analyzed, prepared and documented operational procedures and technical guidelineso Supervised preparation of all materials for the awareness campaigno Conducted successful awareness presentations in various JTI markets (Netherlands, Switzerland, etc)Internal communication and team leadership:• Established and managed a team of communication writers and trained them to produce high quality messages in a short period of time. Worked as a head editor for all customer communication broadcasts with a remote team of over 10 communication coordinators. Received a Certificate of Achievement for moving GSD IT communications to the new level• Conducted communication training and webinars with other IT teams• Prepared customer notifications for planned and unplanned maintenance of the IT systems to help end users manage their time• Adapted IT topics communication messages for business audience Свернуть

  • BTS Corporate Affairs and Communications Process Expert Manager

    Mar 2020 - now

  • Change Management Specialist/ IT Change Management Team Lead

    Apr 2019 - Mar 2020

  • IT Business Specialist

    May 2018 - Apr 2019

  • Global Service Desk Mentor

    Jan 2017 - May 2018

  • Global Service Desk Analyst

    Jan 2013 - Jan 2017