Katie Aitken

Experience

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  PCH Hotels & Resorts

  Jan 2016 - May 2020

  -Responsible for proactively soliciting and managing group/catering-related opportunities. -Actively upsells each business opportunity to maximize revenue opportunity. -Achieves personal and team related revenue goals. -If appropriate, ensures business is turned over properly and in a timely fashion for proper service delivery. -Responsible to learn how to support Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.-Provide service to our customers in order to grow share of the account on behalf of PCH Hotels and Resorts, across the enterprise. Show less

  • Executive Meeting Manager

    May 2018 - May 2020

  • Front Office Supervisor

    Nov 2016 - May 2018

  • Front Desk Agent

    Jan 2016 - Nov 2016
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  Fort Conde Inn

  May 2017 - Aug 2017

  Student Intern
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  Commonwealth Hotels

  May 2020 - Sept 2022

  Area Sales Manager

  -Assist in developing the hotel's sales department strategy to help maintain inventory levels according to market demand and competitive strategy to maximize hotel room revenues.-Maintain property sales parameters to exceed established goals.-Resolve group and meeting complaints appropriately to maintain a high level of satisfaction and repeat business.-Develop and maintain accurate and efficient use of sales automation systems.-Ensure sales call goals are met professionally and timely. Show less

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  IHG Hotels & Resorts

  Sept 2022 - Jul 2024

  Consultant, Critical Response & Support

  -Responsible for generating high-volume revenue for selected critical need accounts. -Ensure all inquiries are handled within the fast-paced time frame and to the client’s expectations. -Responsible for managing the relationship between the IHG managed account and the Key Account Manager.-Accurately track each request and all revenue associated.-Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance.

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  AC Hotels by Marriott

  Jul 2024 - now

  Senior Sales Manager