Gaurav Kumar Soni

Experience

• 

  Vodafone

  Jul 2013 - Nov 2017

  Activation Officer

  1. Working with Vodafone Mobile services limited as Officer – Activationfield from July 2013 .2. Key responsibilities are audit & verification, quality check, activationwith following the rules decided by TRAI, Sim replacement, and mostimportant maintaining TAT during activation ,3. Team handling, ensuring the smooth execution of all the operation indistrict head quarter.5. TAT Management, Process Improvements, Regulatory Compliance, Audits- Process/Transactional Level , Overall MIS .6.Deliver high quality service through all touch points for the sales team/Channel partners 7. To Seek the ways to increase customer satisfaction ,query solving comesfrom sales force,8. Regular dealing with all distributors , additional distributors, superdistributors . I have 9 channel partners ( Distributors ) to deal with. Myjob also include Market visit, AD/SD visit to keep them motivated to leadin market and some frequent retailer’s visit to observe our stand inmarket.9. Give continuous training to staff of DHQ , handle all queries from salesteam and keep alignment with sales team/RM on phone or F2F fororganization growth.10. Cross-functional relation management.11. Third party service partner staff management. Show less

• 

  Sanskruti Group of Schools

  Aug 2016 - Jul 2019

  Administrator/HR

  Worked with Sanskruti- An English Medium School from July 2016 as HR & IT Incharge with administration of school operations. Smart classes handling, System and software maintenance, website handling. I also was handling HR & Account department – teachers recruitment process, UAN employer portal, salary/PF preparation, annual budget planning, accounts department, school audit and inspection work, school representative for every outside official meeting. Generating SOPs, design monthly review meetings, design and maintain structured duty matrix for staff etc. Show less

• 

  Bks

  Nov 2019 - Jul 2024

  Area Business Manager

  Responsible for overall business in assigned area by engaging more clients, promote more products, review queries by clients, ensure escalation and resolution within TAT, Maintain and increase client's data, Lead management in assigned area, alignment with technical team for any project, client acquisition, reporting of team members, Target meet, Ensuring proper promotion through social media, CRM handling , operations management etc.

• 

  MADHYA PRADESH STATE ELECTRONICS DEVELOPMENT CORPORATION LTD

  Oct 2022 - now

  Project Executive

  I am working as project executive in MPSeDC which works on only government projects for all the government department of MP state. My roles & responsibility includes different tasks in different verticals like HR, Finance, Management etc as follows.a. Project management: Project & Task tracking, Daily standup meeting, all documents/artifacts io maintenance according to CMMI audit along with project roadmap, WBS, PSR, etc, coordination between all stakeholders, within the team, handling and coordination with different service provider agencies like PWC, Minfy, Correspondence with stakeholders. b. Resource management: Tracking of human resource utilization, daily task tracking, keeping record of resource alignment in project.c. Finance in Projects: e-Office management for all approvals. Project cost/proposal/payment record keeping and maintenance. Creation & management of payment of service provider agencies and project team members. Show less